#Japan #Tokyo #GovTech #Bot Express #Digital Certification

Transforming Government Services with Digital Innovation

In a bid to enhance administrative procedures and streamline verification processes, Bot Express has recently unveiled its new digital certification application. This initiative leverages the Digital Agency's Digital Certification App, which is designed to offer secure and convenient identity verification through the use of My Number Cards. With this latest technology, municipalities can conduct rigorous identity verification without incurring additional costs.

What is the Digital Certification App?

The Digital Certification App, provided by the Digital Agency, allows residents to securely verify their identities by reading the IC chip in their My Number Card directly via their smartphones. This application is built to assist municipalities in performing thorough verification without the financial burden typically associated with such procedures. Officially launched on June 24, 2024, the app processes both signing and user identification certificates securely within the device and employs various security measures, including mutual TLS, during data transmission.

Local authorities and businesses can access the app's functionality through the Digital Certification App Service API, allowing them to safely obtain verification results and integrate them into a wide array of services. The goal is to eliminate inconvenient barriers, making accessing government services easier for all residents.

The Purpose Behind Bot Express's Utilization of the App

At its core, Bot Express is on a mission to eliminate tedious processes from our lives. The company has developed the GovTech Express, a dedicated application designed for public office procedures, which has already been adopted by over 350 municipalities. Previously, local governments faced significant challenges in implementing strict identity verification measures due to financial constraints. However, the new Digital Certification App removes these barriers, enhancing verification processes and making them more user-friendly. This dual achievement fosters a smarter, more efficient governmental service landscape.

Identity Verification Options through Smartphone City Hall

Residents using Line Public Personal Authentication Service (JPKI) can leverage their My Number Cards for verification with minimal requirements. Local authorities need to pay fees based on usage. Conversely, the Digital Certification App does require residents to download and set it up, but municipalities can now utilize this service without incurring additional expenses.

As a result, Bot Express is keen to encourage further collaboration with municipalities looking to expand their verification capabilities without any financial burden.

Examples of My Number Card Utilization

The Digital Agency has outlined numerous successful instances where My Number Cards have been utilized for verification purposes. For example:

• - Shonai Town, Yamagata Prefecture: 90% of child-rearing household support payment applications are submitted via Line.
• - Uozu City, Toyama Prefecture: 98% satisfaction rate with online applications completed through My Number Cards and Line.
• - Machida City, Tokyo: Applications for subsidy for bicycle helmets are made efficiently.
• - Ishinomaki City, Miyagi Prefecture: JPKI eliminates the need to submit multiple certifications, significantly reducing the effort involved in scholarship return support grant applications.

These advancements not only highlight the efficacy of digital transformation in public services but also showcase the improved satisfaction rates among residents, solidifying the necessity for continued innovation within governmental frameworks.

Seamless Integration and Future Prospects

Bot Express utilizes the Salesforce platform, compliant with the security requirements set by the Japanese government, ensuring that all data entered via Line is securely saved within Salesforce's system. The pathway is clear as Bot Express further commits to creating beloved public services that resonate with citizens through innovative solutions.

As a GovTech company, Bot Express is dedicated to working alongside like-minded municipalities to develop services that not only uplift but also delight. Those interested in integrating additional identity verification contracts at Smart City Halls are encouraged to reach out to designated partner success managers for support.

For municipalities yet to adopt these advancements, inquiries can be addressed directly to the Bot Express sales team at [email protected] or through their official website. With ongoing efforts to embrace technology, the future of governmental procedures appears bright, and the potential benefits for citizens are limitless.