Innovative AI Enhancements Propel Bank of America's CashPro Platform to New Heights in Corporate Banking

Bank of America's CashPro: Transforming Corporate Banking with AI

In a significant milestone, Bank of America has announced record-breaking adoption of its AI-powered CashPro® platform, demonstrating an upward trend in the usage of its CashPro Chat and transaction search functionalities among corporate clients. As businesses increasingly seek to enhance operational efficiency and access real-time insights, the banking giant's suite of features appears to rise to the occasion.

With the growing need for streamlined treasury management, CashPro Chat's usage has surged by an impressive 21% year-over-year. Nearly 70% of the bank’s corporate clients are utilizing this tool for various purposes, ranging from account information inquiries to transaction tracking and service resolutions. This shift underscores a broader movement among businesses towards utilizing advanced technology to improve their financial operations.

Furthermore, since its launch in February 2023, CashPro Search has recorded over 18 million searches. In the third quarter of 2025 alone, the tool reached a staggering 2.4 million searches—setting a new quarterly record. Abbey Novack, CashPro Service Product Executive in Global Payments Solutions, emphasized the critical need for immediate access to information in today's fast-paced business environment. “Clients expect instant access to information—without the delays of email or phone calls,” Novack stated. “Our self-service and AI-powered tools deliver that immediacy, allowing clients to make faster, smarter decisions.”

Real-Time Support and Intelligent Decision-Making

The CashPro platform is equipped with 24/7 support alongside intelligent advisor routing, guaranteeing that clients can connect with live experts five days a week. The average response time is less than 30 seconds, making it an efficient solution for urgent inquiries. The most common queries revolve around payment processing, transaction statuses, authentication, and access management. Notably, the third quarter of 2025 witnessed a containment rate of 43% for inquiries, highlighting the effectiveness of the CashPro Chat support system.

The CashPro Search capability further enhances visibility for corporate clients by verifying payment statuses across various transaction types, including wires, ACH (Automated Clearing House), RTP (Real-Time Payments), FX (Foreign Exchange), and loan proceeds. Additionally, it improves operational efficiency by reducing the volume of phone and email inquiries by 20% among early adopters—a clear indicator of its value.

As Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America, remarked, “These tools are transforming how our clients manage treasury operations.” This transformation is pivotal as the bank continues to expand CashPro’s capabilities to meet the ever-evolving needs of its clients. Upcoming enhancements include support for credit inquiries through CashPro Chat, as well as streamlined workflows for routine treasury tasks, solidifying Bank of America’s commitment to providing intelligent and scalable solutions for corporate clients worldwide.

The Future of Corporate Banking

Bank of America’s CashPro platform showcases the growing integration of AI technology in financial services, setting a new benchmark for operational efficiency and customer service in corporate banking. As organizations aim to navigate the complexities of modern financial management, such innovative tools will be essential in driving business success.

With nearly 70 million consumers and small business clients served across the United States and operations spanning over 35 countries, Bank of America is making substantial strides in wealth management and corporate banking. Its investment in AI-driven solutions like CashPro not only enhances the client experience but solidifies its status as one of the leading financial institutions in the global market.

Bank of America Corporation is publicly traded under the stock symbol (NYSE: BAC), and for more updates related to their innovations and financial services, individuals are encouraged to visit their newsroom and register for news alerts.