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RDA Digital Achieves Unparalleled Net Promoter Score

In a landmark achievement, RDA Digital has established itself as a leader in customer satisfaction by attaining an extraordinary Net Promoter Score (NPS) of 86 in a recent independent evaluation conducted by Digital Clarity Group (DCG). This remarkable score positions RDA at the forefront of digital and AI-driven transformations, reflecting its unwavering commitment to client success and operational excellence.

Significant Milestone for RDA Digital

On February 24, 2026, RDA Digital commemorated its 38th anniversary with a revelation that has caught the attention of the digital consulting realm. According to the latest results published from DCG's VOCalis assessment—a comprehensive evaluation of customer feedback—RDA has not only achieved a VOCalis Score of 92 out of 100 but also surpassed the industry average, where the standard NPS typically hovers around just 8. Such outstanding results have sparked curiosity about RDA's strategies and the profound step it represents for the company.

Commitment to Trust and Results

The achievement of this high NPS signifies more than just numbers; it illustrates RDA's enduring dedication to creating trusted relationships with employees, clients, and partners. The digital landscape is increasingly turbulent with rapid advancements in AI and technological innovations. In this environment, RDA's leadership in boosting customer satisfaction is emblematic of its strategic priorities, which are centered around transparency, accountability, and tangible results. Clients are now expecting a great deal more from their consulting partners, particularly in navigating the transformative changes introduced by AI.

The Power of AI in Strategy Execution

As organizations shift towards AI-driven models, RDA has observed that blending intelligent technology with human expertise is where real success lies. Transformational growth isn't solely about implementing cutting-edge technology but also requires a strategic foundation, robust governance, and measurable business outcomes. This is where RDA excels, evident from the positive feedback garnered from over 62 clients surveyed. The results indicate a clear message: RDA is not just meeting expectations but exceeding them at a remarkable rate.

Key Results That Speak Volumes

1. VOCalis Score: 92/100 - An increase from last year’s score of 90, significantly surpassing the industry average of 76.
2. NPS: 86 - This exceptional score is celebrated as the third-highest ever documented by DCG for agencies with over ten client engagements.

This astounding performance not only underscores RDA's operational prowess but also indicates its foresight in recognizing that AI represents an opportunity for growth rather than simply a tool for replacing human judgment. Companies that prioritize skill development while emphasizing strong technical leadership will naturally convert fleeting productivity gains into lasting capabilities.

Vision to Victory Framework

RDA's strategic efforts are encapsulated in its Vision to Victory framework, aligning AI deployment and business goals with measurable outcomes. This cornerstone philosophy is underpinned by the belief that while AI may accelerate change, it must be coupled with careful structure and governance.

Matt Forsyth, the President and CEO of RDA, emphasized the necessity of clarity amid the whirlwind of change caused by AI advancements. “Speed without structure creates risk. Our mission is to guide organizations toward meaningful AI transformation, enabling them to innovate confidently,” he stated.

With eight Key Performance Indicators (KPIs) such as planning efficiency, delivery quality, and client service taken into account during the VOCalis assessment, RDA ensures accountability and meticulous execution across their transformational strategies. These parameters are not just numbers but reflect RDA's reliability and capacity to translate digital strategies into actionable and measurable business results.

A Legacy of Excellence

RDA Digital stands as a distinguished consultancy, tirelessly focusing on creating sustainable growth by operationalizing AI solutions, data insight, and innovative platforms. With their award-winning expertise, RDA diligently nurtures and builds scalable digital ecosystems tailored for every client, reinforced by their robust strategic insights and technical competencies.

For more information about RDA Digital and its pioneering strategies, visit www.rdadigital.com.

About Digital Clarity Group

Digital Clarity Group serves as a research and advisory entity, committed to assisting organizations in achieving superior customer experiences through prudent partnerships with the most suitable technology vendors and digital allies. They focus on enhancing client success by promoting transparency in the vendor engagement process. Discover more at www.digitalclaritygroup.com.