#Osaka #Home Healthcare #ON CALL

ON CALL's Expansion into the Kansai Region

ON CALL, managed by CEO Kan Enki, has officially launched its first branch in the Kansai area, located in central Osaka, on February 2, 2026. Initially focused on supporting home healthcare institutions with night and weekend on-call services, the company aims to strengthen the local healthcare system through partnerships with regional medical providers. Leveraging the experience gained in the Tokyo metropolitan area, ON CALL aspires to establish a sustainable healthcare framework where family physicians can consistently provide care to patients, 24/7.

Addressing Challenges in Home Healthcare

As society faces an increasing aging population, the role of primary care physicians has become more critical. However, reliance on the dedication of individual doctors to handle 24/7 care has revealed its limitations, leading to severe issues such as long working hours and burnout. ON CALL has received numerous requests from healthcare providers in the Kansai region expressing difficulty in maintaining night-time services and urgent needs for reforming work practices. This feedback was pivotal in ON CALL's decision to expand its operations to Osaka, a city rich in healthcare demand.

Commitment to Creating Sustainable Regional Healthcare

ON CALL isn’t just interested in providing nighttime and weekend staffing; it seeks to be a true partner to primary care physicians in adapting to the realities of modern healthcare. By collaborating with various healthcare professionals—including home care nurses, care managers, and pharmacists—ON CALL aims to fill the gaps in team-based healthcare, especially during hours when traditional services may fall short.

Aiming for Quality and Accessibility

The company maintains a high standard of service by implementing unique quality benchmarks, promoting the engagement of young physicians in home healthcare, and fostering a deeper understanding of the knowledge necessary for this profession. By enhancing the quality of available medical resources, ON CALL hopes to cultivate a more robust healthcare workforce capable of meeting the region's needs.

Supporting a New Model of Primary Care

Instead of previously falling back on the notion that a single physician must shoulder all responsibilities, ON CALL advocates for a teamwork approach to patient care. By redefining the role of primary care physicians, ON CALL seeks to improve quality of life for patients in various communities.

Features of ON CALL

ON CALL respects the medical policies of healthcare institutions and the desires of patients.

• - Referral System of Acute Care Physicians: The doctors working with ON CALL primarily come from acute care hospitals and emergency centers, ensuring high medical standards. All recruited physicians go through a rigorous referral process to guarantee competency and essential communication skills, creating a trustworthy team.

• - Two-Person Policy and Coordination System: Each visit is conducted by a pair comprised of a physician and a visiting director, such as an emergency medical technician or a nurse. This policy guarantees high-quality medical care through various procedures and family support. All information, including detailed patient charts and instructions for the next primary care physician, is efficiently transferred to ensure continuity of care.

• - Functioning as Regional Healthcare Resource: By taking on the responsibility for night and weekend responses, ON CALL eliminates gaps in local healthcare and contributes to the proper use of emergency services while supporting home hospice care initiatives.

New Facility Overview

Starting from the Osaka base, ON CALL aims to deepen relationships with local healthcare organizations.

• - Location: 2-4-3 Uehonmachi, Chuo Ward, Osaka City
• - Inauguration Date: February 2, 2026
• - Services Offered: Night and weekend on-call services (“ON CALL”) and telephone answering services (“ON CALL connect”) Service URL

Comments from Leadership

Kan Enki, CEO of ON CALL, expressed enthusiasm about this new venture into the Kansai region. Recognizing the growing demands for home healthcare amidst an aging population, he emphasized that maintaining a 24/7 in-home doctor response system is increasingly untenable without dedicated effort from all healthcare professionals involved. ON CALL aims to optimize its strong network of active physicians and unique operational systems to support local healthcare's sustainability. This initiative is focused not merely on providing services, but on working collaboratively with primary care doctors and diverse regional professionals to create environments where patients can receive care comfortably in their own homes.

Rina Saotome, Manager of Service Management, reiterated that by launching its services in the Kansai region, ON CALL is one step closer to fulfilling its mission of ensuring