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Jeanne D'Arc Credit Union's Digital Transformation Journey

As financial institutions evolve, the need for innovative solutions becomes paramount. Jeanne D'Arc Credit Union, a long-standing name in community banking, recently made a significant leap by enhancing its digital offerings through the integration of Alkami Technology's digital sales and service platform. This collaboration aims to deliver a seamless banking experience that meets the evolving needs of its members.

Advancing Member Engagement

On November 6, 2025, Alkami Technology announced that Jeanne D'Arc Credit Union has successfully integrated the MANTL Onboarding Account Opening Solution into its Alkami Digital Banking Solution. This strategic decision is part of a broader initiative to streamline the member experience across all banking channels, solidifying the credit union’s commitment to digital transformation and enhanced customer service.

Larissa Thurston, the president and CEO of Jeanne D'Arc, stated, “We’re always looking for ways to make banking easier and more meaningful for our members.” By unifying account opening, digital banking, and marketing insights into a single platform, the credit union seeks to foster deeper relationships with its members and provide better service tailored to individual needs.

A Holistic Approach to Banking

The Alkami platform's integration allows Jeanne D'Arc to connect critical data and technology seamlessly. Thurston emphasized that this approach enables the organization to understand member needs better, interact with them in their preferred manner, and address their requirements more effectively. The initiative marks a significant step toward building stronger community ties through enhanced banking services.

As part of its phased implementation strategy, the credit union will first roll out the business account opening feature, specifically targeting local businesses. This new feature aims to simplify the account opening process for business clients. Consequently, members can expect to open an account online in under ten minutes, offering unprecedented flexibility, particularly for local entrepreneurs.

Operational Efficiency and Growth Potential

The efficiency gains from adopting this technology are profound. By automating repetitive tasks and minimizing manual processes, Jeanne D'Arc can not only enhance its operational efficiency but also reduce staff workload. With less time spent on administrative tasks, employees can redirect their focus toward relationship-building and providing advisory services to members.

Following the business account opening phase, Jeanne D'Arc plans to transform its retail onboarding and account opening processes across all banking channels. This modernization effort promises members a streamlined, cohesive experience whether they choose to engage online or in person.

Leading through Anticipatory Banking

Taylor Adkins, Vice President of Product Management at Alkami, remarked, “Jeanne D'Arc is showcasing what it means to put members at the forefront of digital evolution.” With the Alkami platform, the credit union can utilize data more intelligently, fostering a personalized experience for members at every touchpoint. This proactive approach is crucial in today’s fast-paced banking landscape, where anticipating customer needs is essential for sustained growth.

Jeanne D'Arc’s partnership with Alkami places the credit union alongside other progressive financial institutions that leverage technology to enhance member experiences and drive measurable growth. By embracing innovations that resonate with community values, Jeanne D'Arc is not only meeting the demands of today but also paving the way for future banking needs through the principles of Anticipatory Banking.

A Bright Future Ahead

The integration of Alkami's solutions is just the beginning for Jeanne D'Arc Credit Union. As the organization continues to evolve its digital capabilities, members can expect an increasingly sophisticated banking experience that prioritizes efficiency, personalization, and community engagement. This transformation reflects a commitment to not only serve its current members but to attract new ones, ensuring sustainable growth and relevance in an ever-changing financial landscape.

For more information about Alkami's digital solutions and Jeanne D'Arc Credit Union's initiatives, interested parties can visit their respective websites for further details.