#Japan #Yokohama #Yokohama City #Move App #Japan Move Inc.

Addressing Mobility Challenges for the Elderly in Yokohama

Japan Move Inc., headquartered in Minato, Tokyo, is excited to announce that their specialized ride-hailing app, Move, has been chosen for the strategic demonstration project by Yokohama City. This partnership aims to digitize the matching process between caregiving taxi operators and users, particularly focusing on solving the mobility difficulties faced by the elderly and those with disabilities when venturing out.

Background

As Japan's society continues to age, the demand for caregiving taxis for activities like hospital visits and daily outings is increasing. However, the current system largely relies on phone calls for booking, which often leads to delays due to scheduling and logistical complications among service providers. The implementation of the Move app during this demonstration trial is intended to:

• - Enhance operational efficiency for service providers
• - Improve convenience and satisfaction for users and their families

Through innovative solutions, this initiative could pave the way for a modern transportation infrastructure in the community.

Service Overview

The Move app facilitates direct matching between caregiving taxi providers and users, focusing on:

• - Sharing vital caregiving information with users in advance
• - Streamlining a “reservation transfer” feature for effective collaboration among providers
• - Incorporating user-friendly functions tailored to the caregiving environment, such as driver allocations and reservation modifications

Planned Demonstration Activities

The demonstration will be conducted within various hospitals and caregiving facilities throughout the city. Collaboration will be sought from private emergency service providers and caregiving taxi operators to carry out:

• - User surveys to gauge the convenience and satisfaction of the booking and transportation experience
• - Assessing the reduction in workload among staff members at hospitals and caregiving facilities after introducing Move
• - Evaluating the efficiency and smoothness of driver dispatch operations
• - Verifying the accuracy and comprehensiveness of user information shared through the Move app
• - Identifying issues throughout the complete operational process from reservation to transport

Future Developments

The specific execution parameters of this demonstration, as well as the method for recruiting participating providers, will be established through discussions with Yokohama City officials. An official announcement will be made upon finalization of the details.

Commentary from the CEO

The acceptance of the Move app into Yokohama's demonstration project signifies a significant first step towards the digital transformation of the caregiving taxi industry. We aim to create a valuable system that benefits both users and service providers by incorporating feedback from on-ground experiences.

About the Move App

• - App Name: Move | Specialized Ride-Hailing App for Caregiving Taxis
• - Download URL: Download Move App
• - Available Services: Caregiving Taxis, Welfare Taxis, Private Emergency Services

Company Overview

• - Company Name: Japan Move Inc.
• - Location: 3-2-11 Shiba, Minato, Tokyo
• - Business Description: Development and operation of the caregiving taxi app Move and Move DX
• - Official Website: Japan Move Inc.

Contact for Inquiries

Japan Move Inc. Public Relations
E-mail: [email protected]