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Revamping Customer Support with Callways

In an era where efficient customer support is crucial, CBT Solutions is launching a limited-time campaign for its innovative AI support system known as Callways. Starting September 1, 2026, the initial setup cost will be reduced from 800,000 yen to an affordable 400,000 yen, a 50% discount aimed at assisting companies in overcoming customer support complexities.

As customer inquiries become increasingly complex due to a wider range of available products, many businesses are grappling with significant issues in their customer support (CS) departments. Here are four major challenges that arise within CS operations:

1. Increased Complexity of Responses: The expansion of product lines complicates the customer interaction manuals, heightening the risk of misinformation and increasing costs related to validating information.

2. Knowledge Dependency: Customer inquiries often become centered around specific veteran staff members, which boosts training and transitional costs when staff changes occur.

3. Extended Communication: Customers without precise information about their products or queries lead to longer duration interactions, impeding workflow and efficiency.

4. Call Center Overload: Customers who struggle with self-help resources, such as FAQs, are driven towards direct phone inquiries, resulting in operational losses during off-hours due to missed calls or overflow of inquiries.

Recognizing that the initial costs have been a barrier for many, CBT Solutions is excited to introduce this campaign to enable more businesses to adopt Callways for streamlining their operations.

How Callways Can Solve Your CS Problems

Callways is designed as a next-generation voice and text AI support system that requires no extensive installation of phone lines or applications. Simply embedding it into your website enables it to operate seamlessly.

• - Automation of Queries to Prevent Knowledge Dependency: Callways isn’t limited to basic keyword responses. It employs a sophisticated algorithm that mimics the thought processes of skilled operators by systematically narrowing down queries to provide precise answers. This makes it competent in dealing with even the most complex of product lineups, freeing your support team from dependency on a few knowledgeable staff members.

• - Enhanced Self-Service Experience: Callways supports both text and voice inquiries, addressing scenarios where customers may find it cumbersome to type out their questions. It allows users to verbalize their questions, receiving swift answers in approximately 0.3 to 0.4 seconds, significantly increasing self-resolution rates.

• - Cost Reduction: Automating routine inquiries and the initial customer engagement allows your operators to focus on intricate complaints, ultimately cutting down on time and operational costs for your business.

Campaign Overview

• - Campaign Name: Autumn CS Business Reform Support! Initial Setup Cost Half Price Campaign
• - Promotion Details: Set up costs for Callways will be halved from 800,000 yen to 400,000 yen (50% OFF)
• - Campaign Period: September 1, 2026, to October 30, 2026
• - Eligibility:

1. Companies that contact or consult through the Callways official website during the promotional period.
2. Limited to the first five companies to register (until capacity is reached).
3. Businesses must have contracts finalized and operational by the end of December 2026.

For companies seeking to enhance their customer experience while cutting costs, this campaign presents a golden opportunity to integrate advanced technology into their operations.

Company Overview

• - Company Name: CBT Solutions
• - Location: 3 Kanda Nerihei-cho, Chiyoda City, Tokyo, Japan
• - Representative: Koji Noguchi
• - Established: May 2009
• - Website: CBT Solutions
• - Services: Offering a variety of services including comprehensive exam management, support system development, administrative tasks, portal sites for qualifications, and other innovative services.

Contact Information

For inquiries related to this announcement, please reach out to the New Business Planning Department at CBT Solutions:

• - Phone: 080-4884-7563
• - Email: [email protected]
• - Documentation: Download Materials

This campaign constitutes a step forward in modernizing customer support practices. Seize the opportunity with Callways!