Cerillion Recognized as Key Player in IDC MarketScape for Customer Experience Platforms 2025

Cerillion: A Major Player in Telecommunications Customer Experience

Cerillion, a prominent provider of customizable BSS/OSS solutions within the telecommunications sector, has recently earned recognition as a Major Player in the IDC MarketScape Worldwide Customer Experience (CX) Platforms for Telecommunications 2025 Vendor Assessment. This was announced on September 25, 2025, and highlights the company's substantial contribution to enhancing customer experience through innovative technology.

The IDC MarketScape report is highly respected in the tech industry, offering an in-depth evaluation of vendors who provide customer experience platforms. It analyzes various factors, such as omni-channel interaction management, customer journey mapping, integrated artificial intelligence (AI) capabilities, and overall compatibility within extensive BSS/OSS ecosystems. These elements are vital for delivering smooth and distinct experiences at each point of customer interaction.

Cerillion has distinguished itself by strictly adhering to industry standards, such as the TM Forum’s Open Digital Architecture (ODA) and implementing Open APIs with numerous real-world certifications. This commitment to standards guarantees solid interoperability with existing BSS/OSS applications, allowing Communication Service Providers (CSPs) to modernize their systems without being locked into proprietary solutions.

The company's adaptable architecture, combined with user-friendly low-code/no-code tools, empowers telecom operators to innovate more rapidly and design highly personalized and engaging customer experiences. By enabling operators to leverage these technologies effectively, Cerillion fosters an environment in which companies can adapt to marketplace demands seamlessly.

Louis Hall, CEO of Cerillion, expressed his enthusiasm upon the recent acknowledgment, stating, "We are excited to be recognized as a Major Player in the IDC MarketScape for Customer Experience Platforms in Telecommunications. Along with our inclusion in the Gartner Magic Quadrant, this accolade underscores the growing acknowledgment of our capabilities within the industry to simplify customer management, accelerate digital transformation, and ensure desired outcomes for our global clientele."

The IDC MarketScape assessment model evaluates the competitive viability of both technology and service suppliers within specific markets. It employs a comprehensive scoring methodology combining qualitative and quantitative standards, resulting in a clear graphical depiction of each vendor's standing. This allows technology purchasers to gauge supplier strengths and weaknesses effectively and make well-informed decisions.

About Cerillion

Founded 25 years ago, Cerillion specializes in providing mission-critical software for billing, charging, and customer relationship management (CRM) mainly for the telecommunications sector. With about 75 deployments across roughly 45 countries, the firm boasts an extensive global customer base. Headquartered in London, Cerillion also has operational teams in India and Bulgaria, alongside a sales presence in the USA, Belgium, Singapore, and Australia.

In conclusion, Cerillion’s recent accolades from IDC and Gartner not only affirm its commitment to advancing the customer experience in telecommunications but also signal the company’s pivotal role in driving the industry's digital transformation. Organizations interested in enhancing their customer strategies can look toward Cerillion’s comprehensive suite of solutions as a dependable resource in achieving their goals.

For more information on Cerillion and to explore their offerings, visit Cerillion's official website.