City of North Port Achieves Remarkable Permit Review Time Reduction with Accela®'s Innovative Solutions

North Port's Revolutionary Permit Processing with Accela® and ePermitHub



In a noteworthy step toward modernization, the City of North Port, Florida has partnered with Accela®, a leading cloud solutions provider for government operations. This collaboration has led to a significant enhancement in the efficiency of the city's permitting processes. Thanks to the integration of Accela's Civic Platform® and ePermitHub's Digital Plan Room™, North Port has successfully reduced its building permit review times by over 75%.

Transforming Permit Reviews


Previously, the city faced substantial delays in processing building permits, with many applications taking between 20 to 40 days for approval. However, after implementing these innovative solutions, review times have plummeted to less than 10 days. Remarkably, more than 90% of all building permits are now processed within an expedited timeframe of just 3 to 5 days. Certificates of Zoning Compliance (CZC) have also seen a significant turnaround, with over 80% completed in under 5 days.

This improvement not only addresses the city's operational inefficiencies but also enhances the overall experience for residents and businesses. The swift processing times enable quicker project initiation and completion, fostering growth within the community.

Commitment to Community Service


Jonathon Knight, the Chief Operating Officer at Accela, expressed pride in supporting North Port's efforts to deliver faster and more efficient services. He emphasized that the successful transformation exemplifies how advanced technology and effective partnerships can significantly enhance local government operations, ultimately benefiting residents.

Alaina Ray, the Development Services Director at the City of North Port, noted that while the transition to new processes sparked initial concerns and confusion, the positive outcomes are evident. With measurable increases in efficiency and performance, the city has taken strides in improving service delivery.

The Role of Technology in Government Operations


Accela's Civic Platform® is designed to facilitate seamless workflows and optimize processes, allowing for minimal manual interventions. The inclusion of ePermitHub's automation tools has played an essential role in resolving bottlenecks that often plague permitting systems. By adopting these technologies, North Port showcases a model for other cities aiming to enhance their operational capacities and improve service to their constituents.

Through collaboration and innovation, North Port stands as a beacon for efficient government service delivery, demonstrating that by leveraging technology, local governments can meet the growing demands of their communities while ensuring accountability and transparency.

About Accela®


Accela® is a prominent provider of cloud-based software solutions tailored for local and state governments, aimed at fostering efficiency and modernizing service delivery. The company offers customizable platforms along with ready-to-use civic applications that cater to critical processes, including permitting, licensing, and code enforcement. By empowering public agencies to streamline their workflows and minimize manual tasks, Accela is committed to delivering effective solutions that enhance community services. With a robust presence in over 600 agencies and jurisdictions worldwide, Accela continues to be a trusted partner in government transformation.

For more information about Accela and its suite of services, visit www.accela.com.

Topics General Business)

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