#Canada #Toronto #Air Canada #Travelport #NDC Platform

Air Canada Expands Its Digital Reach with Travelport+

Air Canada, the biggest airline in Canada, has recently made a significant stride in its digital capabilities by launching its full New Distribution Capability (NDC) platform in partnership with Travelport, a global leader in travel technology. This initiative stands as a crucial part of Air Canada's digital transformation journey, aiming to enrich travel experiences for customers and streamline processes for travel agents.

On October 1, 2025, the announcement highlighted how this collaboration allows Travelport's connected travel agencies and management companies to access a comprehensive range of Air Canada's NDC content. Keith Wallis, Air Canada’s Managing Director for Customer Digital and Distribution, emphasized the milestone this launch represents. He stated, “Our travel trade partners have always been vital for our success. With the new NDC offerings available through Travelport's platform, they can now effortlessly search, view, and compare what we have to offer, ultimately tailoring more personalized and seamless travel experiences for our clients.”

The initial rollout of the NDC content will not be limited to Canada and the U.S.; it is also set to reach travel markets in Australia, Brazil, Denmark, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Netherlands, Norway, Spain, Sweden, Switzerland, Taiwan, and the United Kingdom. This expansive availability underscores Air Canada’s commitment to connecting with a broader audience, thereby enhancing their service offerings to a global clientele.

With Travelport's robust platform, agents can now utilize a modern retailing system, enabling them to view and compare an extensive range of Air Canada's fares and ancillary services all in one place. This advancement not only simplifies the booking process but also significantly improves efficiency, helping travel professionals select the best options for their clients. According to the data, the platform boasts search speeds that are 23% faster, clocking in at just 0.84 seconds, allowing agents to finalize bookings swiftly and increase their productivity.

Damian Hickey, Global Head of Travel Partners at Travelport, has expressed positive sentiments regarding this partnership, stating, “Launching the NDC availability with Air Canada affirms our joint commitment to deliver a comprehensive offering for travel buyers. Agents can now thrive using Travelport+ and access a wealth of options that aim at enhancing customer satisfaction.”

This collaboration is a significant leap towards innovation in the travel industry, showcasing how airlines can leverage technology to fine-tune their engagement with travel agencies and ultimately enhance traveler experience. As Air Canada continues to expand its digital footprint, it sets a precedent for collaboration that other airlines may look to follow.

In summary, the launch of Air Canada’s NDC platform with Travelport not only denotes a pivotal moment in travel technology but also signifies a shift towards more personalized travel solutions. As the industry evolves, such partnerships will likely play a critical role in shaping the future of travel bookings and customer satisfaction. This initiative sets the stage for enhanced interactions between travel agents and customers, ensuring that travel becomes more tailored and efficient in the long run, benefiting all parties involved.

About Travelport

Travelport is an innovative global technology company that works to simplify travel bookings for a myriad of travel suppliers and service providers globally. With the launch of the modern retailing platform, Travelport+ connects buyers directly with sellers in a seamless manner, paving the way for streamlined digital interactions in travel sales across over 165 countries.

About Air Canada

Air Canada is not only Canada’s largest airline but also a founding member of the Star Alliance, linking it with an expansive network of air transport worldwide. Beyond passenger flights, Air Canada offers its Aeroplan loyalty program, connecting members with rewards from a network of 45 airline partners and various associated services. The airline continues to pursue ambitious sustainability goals, including a commitment to achieving net-zero greenhouse gas emissions by 2050, reinforcing its commitment to environmental stewardship alongside customer service excellence.