Denno Transportation Takes Over Ride Dispatching for Tokyo Taxi Operators
In a significant development within the taxi industry, Denno Transportation, headquartered in Tokushima City, has recently secured a contract to manage ride dispatch services for the Tokyo Unified Taxi Association (TUA). This partnership, set to begin on November 1, 2025, reflects the growing need for efficient taxi dispatch solutions in response to various structural challenges currently faced by the sector.
The Tokyo Unified Taxi Association represents over 3,200 individual taxi operators in Tokyo's 23 wards, as well as Musashino and Mitaka cities. As a vital component of Tokyo's public transportation system, the association has been grappling with multiple issues, including driver retention, maintaining effective dispatch systems, and adapting to the increasingly diverse needs of passengers.
In recent years, TUA has faced difficulties in securing dispatch operators, leading them to implement automated voice systems during busy daytime hours on weekends and holidays. This move targeted the pressing need for a more flexible and stable dispatch system that could better accommodate the growing inquiries from users. Hence, discussions around creating a new operational model for dispatch became crucial, resulting in the decision to engage an external contractor. Denno Transportation was chosen for its proven track record in managing ride dispatch services for taxi companies nationwide.
Under this new agreement, Denno will handle ride requests and dispatch instructions during specified peak times on weekends and holidays (from 6:00 AM to 10:00 PM) within the Tokyo metropolitan area. By leveraging their extensive expertise and operational history in the taxi dispatch sector, Denno aims to provide high-quality service that meets user demands while supporting the stable operational framework for taxi operators within TUA.
About Denno Transportation’s Communication Center
Denno’s Communication Center is adeptly specialized for taxi dispatch. Currently, it manages ride dispatch operations for about 150 taxi operators across 40 prefectures in Japan, handling around 200,000 calls monthly from commuters seeking rides. With a dedicated team of approximately 120 communicators, they are well-equipped to respond to the increasing volume of ride requests from various regions.
Overview of Tokyo Unified Taxi Association
Overview of Denno Transportation
With this venture, Denno Transportation continues to reinforce its mission of enhancing the quality of taxi services in Tokyo's bustling urban environment while addressing the diverse needs of passengers in a rapidly changing transportation landscape.
The Tokyo Unified Taxi Association represents over 3,200 individual taxi operators in Tokyo's 23 wards, as well as Musashino and Mitaka cities. As a vital component of Tokyo's public transportation system, the association has been grappling with multiple issues, including driver retention, maintaining effective dispatch systems, and adapting to the increasingly diverse needs of passengers.
In recent years, TUA has faced difficulties in securing dispatch operators, leading them to implement automated voice systems during busy daytime hours on weekends and holidays. This move targeted the pressing need for a more flexible and stable dispatch system that could better accommodate the growing inquiries from users. Hence, discussions around creating a new operational model for dispatch became crucial, resulting in the decision to engage an external contractor. Denno Transportation was chosen for its proven track record in managing ride dispatch services for taxi companies nationwide.
Under this new agreement, Denno will handle ride requests and dispatch instructions during specified peak times on weekends and holidays (from 6:00 AM to 10:00 PM) within the Tokyo metropolitan area. By leveraging their extensive expertise and operational history in the taxi dispatch sector, Denno aims to provide high-quality service that meets user demands while supporting the stable operational framework for taxi operators within TUA.
About Denno Transportation’s Communication Center
Denno’s Communication Center is adeptly specialized for taxi dispatch. Currently, it manages ride dispatch operations for about 150 taxi operators across 40 prefectures in Japan, handling around 200,000 calls monthly from commuters seeking rides. With a dedicated team of approximately 120 communicators, they are well-equipped to respond to the increasing volume of ride requests from various regions.
Overview of Tokyo Unified Taxi Association
- - Location: 1-2-12 Minami-Otsuka, Toshima-ku, Tokyo
- - Established: 1976
- - Chairperson: Eiji Mishima
Overview of Denno Transportation
- - Location: 6th Floor, Amico East Building, 1-5 Terashima Honmachi Nishi, Tokushima City
- - Established: December 2015
- - CEO: Yosuke Kondo
- - Employees: 201 (as of March 2025)
- - Capital: 100 million yen (as of April 2025)
- - Major Shareholders Include: Awa Bank Capital, Uber Technologies, NTT Docomo Ventures, and more, in alphabetical order.
With this venture, Denno Transportation continues to reinforce its mission of enhancing the quality of taxi services in Tokyo's bustling urban environment while addressing the diverse needs of passengers in a rapidly changing transportation landscape.
Topics Consumer Technology）
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