Omaha's North End Teleservices Celebrated for Job Creation Innovation in 2025 Impact Companies List

North End Teleservices: Pioneering Job Creation in Omaha

A Revolutionary Approach to Employment

Omaha-based North End Teleservices has made headlines by being recognized in the 2025 list of Top Impact Companies by Real Leaders Magazine. This acknowledgement highlights the firm’s unique approach to generating stable job opportunities in unconventional sectors, especially within communities traditionally viewed as overlooked. Founded in 2015, this company has rapidly evolved from a small startup into an influential player, boasting nearly 1,000 employees today.

CEO Carmen Tapio emphasizes their mission, stating, "We started with a purpose: uplifting a community. By focusing on removing barriers to employment for those who often face challenges, we’ve committed ourselves to creating jobs and changing lives."

Transforming Communities

North End Teleservices is making a remarkable impact, particularly in neighborhoods that have historically dealt with economic hardships. At the time of its inception, the poverty rate in the local area was alarmingly high at 59%. In just ten years, the company’s economic influence has exceeded $400 million, showcasing how these efforts can foster not just individual success but bolster entire communities.

Their service offerings go beyond employment; the company has also expanded support services, including free transportation to assist employees in accessing jobs. This holistic approach exemplifies how businesses can operate not only for profit but also for social good.

Recognition on a Global Scale

The selection process for the Top Impact Companies was rigorous, taking into account companies from over 15 nations. The criteria included growth metrics, revenue figures, and adherence to six essential pillars of I.M.P.A.C.T.—Intention, Model, People, Accountability, Collaboration, and Transformation. North End Teleservices stood out for its dedication to purpose-driven leadership, earning its place on this prestigious list.

Kevin Edwards, President of Real Leaders, pointed out the importance of recognizing authentic impact companies amidst a sea of aspirational claims. By conducting in-depth interviews with CEOs and evaluating community-driven impacts, Real Leaders ensures that only those enterprises genuinely committed to making a difference are honored.

About North End Teleservices

North End Teleservices is an omnichannel global provider focusing on outsourced contact center services aimed at both government and commercial sectors. The company proudly identifies as a woman-owned and minority-owned business and holds certifications as HUBZone and Enterprise Zone entities. This diverse identity allows North End to connect with various clients, tailoring its services to meet specific operational needs meticulously. Their clients range from small businesses to larger governmental agencies, enabling the company to build relationships that extend beyond mere transactions.

Looking Forward

As North End Teleservices approaches its ten-year anniversary, it is poised for further growth and expansion of its impact across Nebraska and beyond. The company remains committed to its key values that prioritize genuine job creation and community enhancement, making it an inspiring model for other companies to emulate. Their upcoming participation in the Real Leaders UNITE 2025 conference underscores this commitment, providing a platform to share best practices with other leaders dedicated to fostering better business practices and driving impactful change worldwide.

Omaha’s North End Teleservices not only exemplifies innovative business practices but also serves as a beacon of hope, demonstrating that companies can indeed be catalysts for social transformation.