Ucalia's New Service: EUCALIA Merju
Ucalia Co., Ltd., based in Chiyoda, Tokyo, has recently launched its latest communication service, EUCALIA Merju, designed to bridge the gap between hospitals and patients. Officially starting on May 20, this innovative application serves to facilitate communication in various phases of patient care, including outpatient visits, hospitalization, and post-discharge follow-ups.
Enhancing Patient Experience
EUCALIA Merju is an AI-supported app that aims to ease the burden on healthcare professionals while enhancing patients' understanding of their medical situations. The service connects patients and their families with hospitals, providing crucial information and support throughout the treatment journey.
The app's features include notifications for vaccinations and screenings, explanations of treatment procedures, as well as guidance on post-operative rehabilitation and self-care practices. For instance, it provides immediate onboarding information after an initial consultation and follows up with patients before and after their hospitalization. This proactive approach significantly enhances the patient experience during treatment.
Moreover, the platform not only supports direct communication but also boosts hospital marketing power by promoting screening appointments, ultimately streamlining operational efficiency within healthcare facilities.
AI Integration for Improved Communication
One of the standout features of EUCALIA Merju is its use of artificial intelligence to assist in clarifying medical content and addressing patient inquiries. The app assists in providing educational videos and supplemental PDF materials. Thanks to AI, the app facilitates Q&A sessions that enhance patient and family understanding, ensuring they are well-informed about medical processes and care strategies.
Through EUCALIA Merju, Ucalia aims to foster smoother communication between hospitals and patients, ultimately contributing to improved healthcare quality.
Ucalia's Vision for Healthcare Transformation
As Japan enters a super-aging society, it faces significant challenges related to increasing social security costs. Ucalia addresses these challenges with its vision of "Healthcare Industrialization," striving to realize an improved model of medical and nursing care. This vision encompasses the stabilization of hospital and nursing home management, enhancing the well-being of healthcare professionals, and improving services for patients and caregivers—a holistic approach that benefits all involved.
Ucalia’s Healthcare DX concept emphasizes utilizing IT and digital technologies to achieve mutual benefits. Central to this initiative is the development of a unique AI agent that supports everyone involved in healthcare. With a unified identification system, both providers and consumers can access a wide range of services seamlessly.
Ucalia has already delivered various services, such as Smart Scan and Ucalia Touch With, while continuing to explore new solutions to address challenges within the healthcare sector. By leveraging extensive knowledge gained through hospital management support and medical data derived from electronic health records, Ucalia is well-positioned to innovate and develop services that cater to a diverse range of needs.
Commitment to Transformative Change
Ucalia is dedicated to collaborating with stakeholders in the healthcare and nursing industries to advance its mission of achieving healthcare's ideal state through five transformative themes: 1) Separation of medical and economic considerations 2) Optimization of hospital operations 3) Pursuit of value-based healthcare (VBHC) centered around the patient 4) Implementation of a community-based model 5) Digitization suitable for the field.
Located on the 19th floor of the Kasumigaseki Building in Chiyoda, Tokyo, Ucalia is poised to continue developing its healthcare management support, senior care-related businesses, and advanced medical device initiatives
For more information about Ucalia and their innovative services, visit their official website:
Ucalia Website