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JLL's 2025 Achievements: Transforming Facility Management in APAC

JLL has been awarded the prestigious 2025 Company of the Year for Asia-Pacific and Singapore by Frost & Sullivan, marking a significant milestone in its commitment to excellence in facility management (FM). This recognition celebrates JLL's accomplishments in innovation, customer service, and sustainability, reinforcing its leadership role in the industry. The awards highlight how JLL has effectively transformed FM into a strategic platform that enhances operational resilience and fosters long-term client value in a rapidly evolving market.

Frost & Sullivan’s evaluation process is thorough, assessing companies based on their strategic effectiveness and execution. JLL excelled in these areas, demonstrating its adeptness at aligning its long-term vision with operational excellence. Janice Wung, an industry principal at Frost & Sullivan, noted how JLL's innovative strategies have redefined FM, stating that their integrated Workplace Management platform, data-driven insights, and people-focused philosophy not only optimize building performance but also create productive and sustainable workplaces.

Central to JLL's ongoing success is its commitment to digital transformation and sustainable practices. The company has unified its service delivery through a global Workplace Management offering, integrating various aspects of facility management, portfolio management, project services, and sustainability consulting under one technology architecture. This cohesive approach enhances the agility and scalability of their solutions, ensuring that clients receive comprehensive, performance-driven property management services.

At the heart of JLL’s operational model is innovation. Utilizing their AI-driven Falcon platform, JLL has developed tools that provide real-time insights and predictive maintenance which significantly improve performance while reducing costs. The Falcon platform is complemented by other solutions such as JLL Azara and Agentic AI, which empower clients with actionable intelligence and automate much of the maintenance management process, thereby driving efficiency across various portfolios. This blend of analytics, Internet of Things (IoT), and automation solidifies JLL's position as a frontrunner in intelligent facility management, delivering transparency, responsiveness, and real value to its clients.

Beyond technological advancement, JLL emphasizes the importance of employee experience. By adopting principles from cognitive science, such as in their initiative named Brain-Body Gym, the organization aids clients in crafting workspaces that aim to improve cognitive function, employee engagement, and overall well-being. These innovative advancements create a seamless connection among physical space, technology, and human interaction, effectively redefining workplaces as strategic assets that enhance collaboration and creativity.

Sustainability remains a cornerstone of JLL’s operational goals. Their Sustainable FM program harnesses technology and analytics along with expert frameworks like the 5Rs (Reduce, Reuse, Recycle, Rethink, Replace) to facilitate considerable energy, water, and waste savings for clients. Strategic partnerships, such as with IBM’s Envizi, enhance their sustainability data management, dramatically cutting reporting time and fostering significant efficiencies. The JLL Foundation further supports climate-tech innovations, underscoring their commitment to decarbonizing the built environment.

In an era where workplace paradigms are shifting due to technological advancements, JLL's CEO for Real Estate Management Services in APAC, Susheel Koul, comments, "As the landscape of work transforms, organizations must leverage AI and data insights to convert disruptions into sustained value. We are dedicated to using innovation to create environments that are not just effective but also sustainable and people-centric. This recognition supports our vision for impactful, integrated solutions that drive client success and ensure a positive trajectory for the built environment.”

Each year, Frost & Sullivan acknowledges companies that showcase strategic development and implementation that substantially improve market share, customer satisfaction, and competitive positioning. The Company of the Year recognitions highlight organizations like JLL that not only adapt to market needs but also actively shape their industries through innovation and excellence.

The recognition from Frost & Sullivan reinforces JLL's commitment to upholding high standards in strategic leadership and technological innovation in facility management, setting new benchmarks in both Asia-Pacific and Singapore. With ongoing investments in AI, sustainability, and human-centric strategies, JLL continues to redefine the scope and capabilities of facility management, illustrating the profound impact of innovative practices in this vital industry.