Crystal Springs Resort Enhances Guest Experience with Upgraded TV Technology from SONIFI

Nestled just an hour from the bustling heart of New York City, the picturesque Crystal Springs Resort offers an unparalleled escape featuring world-class golf, exquisite dining, and luxurious spa experiences. To elevate the guest experience further, the resort has partnered with SONIFI, a leading name in hospitality technology, to enhance its in-room TV offerings.

A Modern Upgrade

Prior to this upgrade, Crystal Springs Resort relied on SONIFI’s interactive TV platform for several years. However, after examining SONIFI's latest technology, the resort team quickly recognized the potential for improvement. The objective was clear: not only to modernize the aesthetic appeal but also to leverage new features that could drive revenue while enhancing guest satisfaction.

The upgrade involved a streamlined process, utilizing SONIFI's advanced Headend Interactive deployment option, which allows for significant improvements without requiring extensive rewiring or room visits—a crucial consideration for any busy hospitality venue. "Crystal Springs Resort was a perfect candidate for this interactive TV headend deployment," noted Roy Kosuge, SONIFI's Chief Operating Officer. The existing infrastructure greatly facilitated the transition, and as a result, guests can now enjoy a vastly improved in-room entertainment experience.

Showcasing the Best of the Resort

Upon entering their rooms, guests are greeted by a captivating welcome video that sets the tone for their stay. The new system allows the resort to highlight various amenities available to visitors, from the six renowned golf courses to the award-winning spa treatments, and a plethora of dining options. Larry Slonaker, Chief Information Officer at Crystal Springs Resort, expressed enthusiasm about the new system’s ability to showcase the resort's offerings. "We want guests to appreciate everything we have, whether it's our dining, event venues, or guest services at our two hotels. This updated system lets us present it all clearly and attractively."

Additionally, the interactive platform includes features such as customizable videos, digital guidebooks, and easy access to special offers. The enhancements grant guests a detailed view into the resort’s features, making it easier for them to plan their stay and enjoy all that Crystal Springs has to offer.

Enhanced Entertainment Options

Beyond promoting resort amenities, the upgraded system also enhances entertainment options for guests. The TV now provides easy access to live programming via DIRECTV, alongside secure streaming from over a thousand apps through STAYCAST, allowing guests to enjoy a tailored entertainment experience. The introduction of premium on-demand content further ensures that every guest has something to suit their taste during downtime.

Meeting High Expectations

As the hospitality industry evolves, so do guest expectations, and Crystal Springs Resort is undeniably rising to meet those standards. Kosuge commented, "Guests at Crystal Springs Resort have high expectations for their experience, and the resort is dedicated to fulfilling every aspect of those expectations. We’re proud to support that mission through SONIFI’s innovative technology."

About SONIFI

SONIFI stands at the forefront of guest technology in the hospitality sector, boasting a deployment in over a million rooms across 5,000 properties globally. Renowned for providing comprehensive guest solutions, including Wi-Fi, interactive TV, streaming services, and telephony, SONIFI has established itself as a trusted partner for hotels and management groups worldwide. To discover more about their offerings, visit sonifi.com.

In summary, the collaboration between Crystal Springs Resort and SONIFI marks a significant advancement in creating a memorable experience for every guest. This enhancement not only showcases the resort's offerings but also ensures that guests leave with lasting memories of exceptional service and hospitality.