Enhancing Collaboration Between Humans and AI with commubo Voice Bot Integration

Enhanced Collaboration Between Humans and AI through commubo

In today's rapidly evolving landscape of contact centers, the seamless collaboration between human agents and AI voice bots is becoming increasingly vital. SoftFront Japan, a subsidiary of SoftFront Holdings, has announced that its AI voice bot, commubo, has been officially adopted by Japan System Technology. This development is further strengthening the efficiency of phone communication and enhancing customer experience (CX).

The Background of AI Voice Bot Integration

As businesses continue to automate their contact center operations, it is crucial not only to improve operational efficiency but also to cultivate solid relationships with customers. The integration of AI voice bots into customer service is an innovative approach that enables agents and bots to work together effectively. Rather than relying solely on AI, blending the unique advantages of both human and AI interactions is essential to elevate customer expectations and experiences in telephone channels.

Streamlining Call Transfers and History Display

In April 2024, the integration of CTI (Computer Telephone Integration) with the commubo voice bot will be officially released, already benefiting numerous clients. By establishing a direct connection between commubo and BIZTEL, the collaboration between operators and the voice bot is significantly improved. Previously, operators had to log in to commubo and navigate through multiple screens to check the call history before transferring the call. This cumbersome process made it difficult to have immediate access to the previous conversation details.

With the newly enhanced capabilities, when a call is transferred from commubo to an operator, the relevant call history will now automatically display on the operator's browser. This means no additional operations are required from the operator, making the transition smoother and more efficient.

As a result, operators can swiftly catch up on the details of the previous conversation and immediately assist the customer, leading to quicker resolutions. Customers will no longer need to repeat their requests, significantly reducing call duration. This improvement is expected to contribute to higher customer satisfaction and enhance their overall experience.

Existing users of BIZTEL with commubo can instantly utilize this new functionality without needing any additional development. For more details, inquiries can be made directly.

SoftFront has consistently pursued the development of services that fit seamlessly into operators' workflows without compromising customer experience. This recent enhancement leverages years of expertise with SPI technology, marking a significant step forward in optimizing call handling while increasing collaboration between various PBX/CTI systems.

About the commubo AI Voice Bot

The commubo voice bot is designed to handle complex and ongoing voice conversations naturally. Its rapid AI processing and straightforward operation from the web, along with flexible system integration, enable businesses to optimize their unique operational flows. Previously, commubo has been widely implemented in various industries, assisting with tasks such as order-taking and appointment scheduling, thus improving productivity in both inbound and outbound calling activities.

For more information about commubo, visit commubo.

About BIZTEL Cloud CTI/Call Center System

BIZTEL is a versatile cloud-based call center system suitable for operations ranging from single seats to extensive setups with thousands of agents. Over 2,000 companies in various sectors, including manufacturing, finance, and IT, rely on BIZTEL for its clear voice quality, stable system performance, and robust security features, including AI-driven call summaries and automatic distress call identifications.

Find out more about BIZTEL at BIZTEL.

About SoftFront Japan

Established in August 2016 as a subsidiary of SoftFront Holdings, SoftFront Japan aims to provide diverse communication products centered on real-time chat, phone, and video communication. By incorporating advanced AI and automation technologies, SoftFront has been pivotal in creating a cloud telephony service platform and the natural conversation AI voice bot, commubo, thus driving innovation in the communication industry.

For further insights, visit SoftFront Japan.

About Link Corporation

Link Corporation operates the widely recognized BIZTEL cloud call center system, along with specialized hosting solutions. Over its eight years of operation, it has maintained the number one market share position. The company is also engaged in agricultural initiatives, operating a natural grazing dairy farm in Iwate.

Learn more at Link Corporation.