Celebrating 50 Years of Help at Home's Legacy in Personal Care Services

A Milestone in Caregiving

This year, Help at Home proudly celebrates its 50th anniversary, marking five decades of dedication to those in need of in-home personal care services. Founded in 1975 in Evanston, Illinois, what started as a small operation has blossomed into a national leader in the industry, serving an impressive 70,000 clients with the assistance of over 60,000 caregivers. The company has not only transformed the landscape of in-home care but has also exemplified a deep-rooted commitment to a 'Culture of Caring.'

Help at Home's journey has been driven by its mission to provide individuals with the dignity and independence they deserve, allowing them to age in place comfortably in the comfort of their own homes. This anniversary is not merely a nod to the company's past; it signifies a foundation upon which the future of caregiving is being shaped, as expressed by President Tim O'Rourke. He emphasizes that their legacy reflects a continuing evolution aimed at enhancing the quality and accessibility of personal care services across the country.

To commemorate this significant milestone, the Health Management Association (HMA) released a white paper illustrating Help at Home's pioneering recruitment and retention strategies. The company has been recognized for its innovative, technology-driven approach, which complements the personalized service provided by their caregivers. With more than 85 million hours of care delivered annually, Help at Home addresses the pressing demand for quality in-home care while tackling the national caregiver shortage head-on.

One standout feature of Help at Home's strategy is its rigorous caregiver-client matching process. By considering various factors like language, demographics, and shared interests, the company establishes strong connections between caregivers and clients. These relationships not only foster trust but also lead to enhanced health outcomes and satisfaction for both parties involved. As noted in the HMA report, strong bonds last an average of four years, underscoring the effectiveness of this approach.

Underlining their dedication, Chief Human Resources Officer Michelle Bonfilio elaborates on the impressive growth of Help at Home's caregiver workforce. The organization has doubled its caregivers in recent years, achieving an employee retention rate that surpasses industry averages—an achievement made possible through strategic investments in training, instant payment solutions, and career advancement opportunities. Such initiatives generate a positive ripple effect, enhancing the overall care experience for clients and providing peace of mind for their families.

Recognition of Help at Home's dedicated work has been widespread; they have been acknowledged by Newsweek as one of the Greatest Workplaces across various categories, including diversity and inclusion, confirming their efforts to foster a welcoming environment for all.

As Help at Home looks ahead to the next 50 years, the company's leadership remains focused on expanding its services, increasing its caregiver base, and reinforcing partnerships. With a clear vision for the future, they aim to continue redefining in-home care through innovation, compassion, and excellence—a legacy worth celebrating and continuing.

About Help at Home

Help at Home stands as the leading national provider of high-quality in-home care services. Their innovative programs are designed to assist seniors and those with chronic conditions in maintaining their health and well-being at home. Operating over 200 branch locations across 11 states, Help at Home remains committed to its mission of enhancing the lives of clients and caregivers alike as it embarks on the next chapter of its journey.