#Digital Adoption #CAC #TechTouch

CAC's New Partnership with TechTouch

In an important move towards digital transformation, CAC announced a strategic partnership with TechTouch, a Tokyo-based company specializing in digital adoption solutions. This collaboration marks the launch of TechTouch's Digital Adoption Platform (DAP), aimed at improving the usability of web systems and sites through intuitive operation guides and navigation tools.

Background of the Partnership

With the recent surge in digital transformation (DX) initiatives across various enterprises, the implementation of business systems has significantly increased. However, there are challenges associated with the effective use of these systems, including inadequate adoption post-implementation, escalating user training demands, and declining operational efficiency. Many of these issues stem from the complexity and user-unfriendliness of the systems being used.

To address these challenges, the DAP provides an environment that allows users to effortlessly learn and navigate through the systems, facilitating better adoption within organizations. CAC has been committed to supporting IT utilization and improving business operations; leveraging the well-established TechTouch DAP enables them to offer additional value to their clients.

Overview of the Partnership

Through this partnership, CAC aims to enhance value in several key areas to support their client companies' DX initiatives effectively. The collaboration will focus on:

• - Implementation Support for TechTouch: Assisting businesses in integrating the TechTouch platform seamlessly into their operations.
• - Consulting for System Utilization: Providing specialized consultancy targeted at ensuring user adoption and maximizing the system's potential.
• - Business Process Improvement for DX: Aiding clients in refining their processes to align with digital transformation goals.
• - Joint Promotion and Service Development: Working closely with TechTouch to promote their services and expand their reach in the market.

For additional details regarding the services offered, visit CAC's TechTouch page.

About TechTouch's Digital Adoption Platform (DAP)

TechTouch, established in March 2018, delivers an AI-driven Digital Adoption Platform that empowers users to master systems and AI tools effortlessly. The platform is built on a no-code framework, allowing real-time support for users through interactive guides and immediate assistance. As of January 2026, TechTouch boasts the largest market share nationally, with over 10 million users benefiting from its services across various sectors, including large enterprises and government offices.

Furthermore, TechTouch has been recognized with several accolades, including the Good Design Award and certification as a J-Startup by the Ministry of Economy, Trade and Industry, underscoring its leadership and innovation in aiding businesses navigate the complexities of the digital landscape.

Source for Market Share: TechTouch press release:
"TechTouch achieves No.1 sales in the DAP market for five consecutive years, capturing 52.4% of the market share, expanding implementations across all company sizes."
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Company Profiles

TechTouch, Inc.

• - Founded: March 1, 2018
• - CEO: Nakata Inamuda
• - Location: 8-17-1 Ginza, Chuo-ku, Tokyo, Japan
• - Business Activities: Development and provision of the Digital Adoption Platform