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Elevating Customer Communications with AWS Deployment

In a significant advancement for regulated enterprises, Precisely has announced the deployment of its EngageOne™ Compose and EngageOne™ Vault solutions on Amazon Web Services (AWS). This strategic move is designed to empower organizations by allowing them to manage Customer Communications Management (CCM) directly within their own AWS environments.

Meeting the Needs of Regulated Industries

Organizations, especially those in heavily regulated sectors, are increasingly under pressure to shift customer communications to the cloud. However, many encounter a dilemma: the choice between SaaS solutions that could transfer sensitive data outside their control or the complexities and risks associated with migrations that may incur unexpected costs and challenges.

Precisely's innovative approach addresses this paradox by providing solutions that allow CCM capabilities to operate seamlessly on AWS without necessitating a re-platforming of existing systems. This development enables enterprises to leverage the benefits of cloud technology while preserving the control and governance established over their communications data.

Key Features and Benefits

The deployment of EngageOne Compose and EngageOne Vault on AWS brings forth a myriad of advantages:

• - Control Over Compliance and Security: By operating within the customers' AWS environments, organizations can run composition and archival services, ensuring that data integrity, security, and compliance are maintained while also benefiting from AWS's performance capabilities.

• - Scalability: The solutions offer elastic scaling, adjusting capacity to meet the demands of peak communication volumes, thus accelerating processing across both digital and print modalities. This is instrumental for organizations that operate on tight timelines and need to accommodate increased output intermittently.

• - Reduced Operational Burden: By utilizing AWS services, users can eliminate the need for managing fixed infrastructure as well as handle patches and upgrades. This automation not only cuts down on costs but also allows IT teams to focus on strategic initiatives rather than routine maintenance tasks.

• - Comprehensive Communication Management: EngageOne’s cloud solutions facilitate governance across the entire communications lifecycle—from creation and composition to delivery, archival, and compliant retrieval—within a single cohesive platform.

Future of Customer Engagement

As businesses continue to expand their digital and AI-centric customer experiences, the necessity for utilizing trustworthy and governed data within communications grows ever more critical. EngageOne Compose and EngageOne Vault's deployment on AWS equips organizations to securely harness high-integrity data for generating, delivering, and retaining customer communications. This functionality supports automation initiatives, detailed analytics, and scalable customer engagement strategies.

Allan Christian, General Manager of EngageOne Products at Precisely, states, "Regulated enterprises need a clear path to evolve customer communications in the cloud without compromising governance or control. With EngageOne running directly within their own AWS environments, organizations can build on existing frameworks while enhancing efficiency and reducing costs."

Conclusion

For enterprises looking to modernize their communications infrastructure while ensuring compliance, the integration of EngageOne solutions on AWS is a game changer. By allowing organizations to streamline their processes without losing control over sensitive information, Precisely is paving the way for the future of customer communications. To learn more about how EngageOne can transform your communications strategy, visit Precisely.