Metlife Receives Top Ranking in J.D. Power's 2025 Customer Support Survey for Insurance Sector

Metlife's Remarkable Achievement in Customer Satisfaction

In a noteworthy acknowledgment of excellence, Metlife Life Insurance has emerged as the top performer in the latest J.D. Power 2025 Customer Center Support Satisfaction Survey, specifically within the insurance sector. This prestigious survey, conducted by the renowned international consulting firm J.D. Power Japan, evaluates customer satisfaction levels across different life insurance companies in Japan.

Survey Overview

Conducted from early to mid-August 2025, the survey utilized an internet-based approach to gather responses from customers aged 20 to 74 who had utilized customer support services. A total of 5,555 participants provided feedback regarding their experiences with 11 competing life insurance brands. Metlife was able to distinguish itself with superior ratings across three critical factors:

1. Relevance of Provided Information: The clarity and appropriateness of the information and answers provided to customers was deemed exceptional.
2. Politeness and Professionalism: Customers praised the courteousness of the representatives and the thoroughness of the explanations given during interactions.
3. Efficiency in Problem Resolution: The amount of time taken to resolve issues and respond to inquiries received high marks from participants.

Metlife's top ranking in these vital aspects underscores the company's commitment to delivering an unparalleled customer experience.

Commitment to Customer-Centric Services

Dirk Osteen, the President and Chief Executive Officer of Metlife Life Insurance, emphasized that this achievement reflects the company's ongoing dedication to customer satisfaction. He stated, "While we are honored by this recognition, we will not become complacent. Our purpose remains to walk alongside our customers towards a more reliable future, adapting our services to ever-evolving needs.”

Metlife's strategic focus revolves around aligning its product offerings and customer service with the expectations of its clientele. The company understands that in the competitive landscape of life insurance, staying attuned to customer feedback and being responsive are critical components of sustaining high satisfaction levels.

Metlife's Legacy and Offerings

Founded in 1973, Metlife Life Insurance holds the distinction of being Japan's first foreign life insurance company. As a subsidiary of the globally recognized Metlife Group in the United States, the company has forged a reputation for providing comprehensive and innovative insurance solutions to both individual and corporate clients.

Through various sales channels, Metlife aims to meet diverse needs by offering a wide array of insurance products designed to address multiple risk factors. The company continues to expand its service offerings, ensuring that customers can select the most suitable coverage for their circumstances.

Looking Ahead

As Metlife celebrates this achievement, it remains firmly dedicated to enhancing its customer support infrastructure and offering products tailored to the unique needs of its clients. With a clear goal of achieving excellence in customer service, Metlife is committed to ensuring their representatives are equipped with the right tools and training to deliver exceptional service.

In conclusion, the recognition from J.D. Power not only underscores Metlife's strengths in customer support but also reaffirms the company's promise of continual improvement. As the insurance landscape evolves, Metlife is poised to adapt while maintaining the values of trust and reliability that have defined its operations over the decades.

For more details, refer to the official press release from J.D. Power.

You can learn more about Metlife's insurance solutions by visiting their website: Metlife Japan.