M&T Bank Appoints Krista Phillips as New Delaware Regional President Driving Local Growth and Community Engagement
In a significant move toward enhancing its community presence and operational effectiveness in Delaware, M&T Bank has announced the appointment of Krista Phillips as its new Delaware regional president, effective July 1, 2026. Phillips, who currently serves as the Chief Customer and Transformation Officer, will continue her responsibilities in transforming customer engagement while also leading the bank's efforts within Delaware.
With over 25 years of experience in the financial services sector, Phillips has established a strong reputation for her expertise in customer strategy, marketing, and product development. Her journey at M&T Bank began in 2025, where she was the first appointee as Chief Customer Officer, overseeing the bank's marketing and customer experience initiatives. Prior to her time with M&T, Phillips held influential positions at prominent banks such as Wells Fargo and Citi, where she focused on consumer banking, brand management, and enhancing customer engagement strategies.
In her new role as Delaware regional president, Phillips will spearhead M&T Bank's growth and community engagement initiatives across the state. "I'm honored to take on the role of Delaware regional president and build on MT's longstanding commitment to this community," stated Phillips. She emphasized the importance of collaborating with local teams to support businesses and families in Delaware, contributing to their financial goals and community development.
The regional president role is vital for M&T Bank as it seeks to tailor its banking strategies to meet local needs effectively. The bank operates under a local engagement model, segmenting its operations into community regions, which is managed by regional presidents who lead integrated teams. These teams encompass retail and business banking, commercial banking, wealth management, and community development, thus merging the benefits of a large institution with the responsive nature of a community-focused bank.
M&T Bank serves its Delaware clientele with a network of 55 branches, employing over 1,600 staff members in the area. Their commitment to the local community is further demonstrated through thousands of volunteer hours dedicated by their employees to support various local causes aimed at improving neighborhood conditions and expanding opportunities for residents.
Augie Chiasera, head of community markets at M&T Bank, expressed confidence in Phillips's appointment, stating, "Krista Phillips' deep banking expertise, strong leadership, and commitment to our customers and communities make her the right choice to lead our efforts in Delaware." This affirmation underscores the bank's belief in Phillips's ability to combine their organizational strengths while focusing on community-centered initiatives.
M&T Bank Corporation, headquartered in Buffalo, New York, serves clients in various states from Maine down to Virginia, along with Washington, D.C. Its principal banking arm, M&T Bank, provides a wide array of financial products and services, ensuring it meets the diverse needs of its customer base.
As Phillips takes her position as the new regional president, she looks forward to leveraging M&T Bank's resources and capabilities to foster the local economy, uplift communities, and ultimately improve the financial well-being of Delaware's residents.
With over 25 years of experience in the financial services sector, Phillips has established a strong reputation for her expertise in customer strategy, marketing, and product development. Her journey at M&T Bank began in 2025, where she was the first appointee as Chief Customer Officer, overseeing the bank's marketing and customer experience initiatives. Prior to her time with M&T, Phillips held influential positions at prominent banks such as Wells Fargo and Citi, where she focused on consumer banking, brand management, and enhancing customer engagement strategies.
In her new role as Delaware regional president, Phillips will spearhead M&T Bank's growth and community engagement initiatives across the state. "I'm honored to take on the role of Delaware regional president and build on MT's longstanding commitment to this community," stated Phillips. She emphasized the importance of collaborating with local teams to support businesses and families in Delaware, contributing to their financial goals and community development.
The regional president role is vital for M&T Bank as it seeks to tailor its banking strategies to meet local needs effectively. The bank operates under a local engagement model, segmenting its operations into community regions, which is managed by regional presidents who lead integrated teams. These teams encompass retail and business banking, commercial banking, wealth management, and community development, thus merging the benefits of a large institution with the responsive nature of a community-focused bank.
M&T Bank serves its Delaware clientele with a network of 55 branches, employing over 1,600 staff members in the area. Their commitment to the local community is further demonstrated through thousands of volunteer hours dedicated by their employees to support various local causes aimed at improving neighborhood conditions and expanding opportunities for residents.
Augie Chiasera, head of community markets at M&T Bank, expressed confidence in Phillips's appointment, stating, "Krista Phillips' deep banking expertise, strong leadership, and commitment to our customers and communities make her the right choice to lead our efforts in Delaware." This affirmation underscores the bank's belief in Phillips's ability to combine their organizational strengths while focusing on community-centered initiatives.
M&T Bank Corporation, headquartered in Buffalo, New York, serves clients in various states from Maine down to Virginia, along with Washington, D.C. Its principal banking arm, M&T Bank, provides a wide array of financial products and services, ensuring it meets the diverse needs of its customer base.
As Phillips takes her position as the new regional president, she looks forward to leveraging M&T Bank's resources and capabilities to foster the local economy, uplift communities, and ultimately improve the financial well-being of Delaware's residents.
Topics Financial Services & Investing）
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