BIZTEL and Emotion Karte Collaboration: Enhancing Customer Support Efficiency Through Emotion Visualization
The successful verification of collaboration between the cloud-based call center system BIZTEL and the emotional analysis service Emotion Karte has been officially announced by Link Corporation. This collaboration aims to enrich the capabilities of call center operations by utilizing emotional data analysis, enhancing how operators handle customer interactions and overall service quality. The BIZTEL system has maintained its position as the leading cloud CTI/call center system in Japan for eight consecutive years. It is widely used across various sectors, including manufacturing, finance, pharmaceuticals, IT, and services, supporting over 2,000 companies. With its clear call quality, stable systems, and high security, BIZTEL also integrates various AI-driven functionalities like automated call summaries, customer sentiment analysis, and reliable voicebot connections, ultimately streamlining operations and ensuring better efficiency.
On the other hand, the Emotion Karte, provided by SPCC, offers insightful emotional analysis for call center operators. It visualizes operators' emotional states and customer satisfaction through innovative tools like the 'Thermometer of the Heart' and the 'Skill Chart,' which effectively portray the invisible stressors or anxieties faced by operators. By having access to these insights, management can implement timely interventions and tailored training programs to enhance operational efficiency and employee well-being.
The verification process unveiled a new functionality that transforms audio recordings from BIZTEL into emotion values seamlessly integrated into Emotion Karte. Using this collaboration, operators' motivations, comprehension of their work, and customer satisfaction can be efficiently analyzed and visually represented, offering valuable insights to management teams.
With this integration, BIZTEL's call recordings provide deep insights into the emotional transitions of operators during calls as well as their strengths and weaknesses in various tasks. This data is crucial not only for follow-up support aligned with operators' psychological changes but also serves as a foundation for targeted training initiatives to improve their weaker areas and further emphasize their strengths. Additionally, the capacity to objectively derive customer satisfaction from call recordings makes it more efficient compared to traditional surveys. This objectivity assists in enhancing the quality evaluation of customer interactions, resulting in more substantial feedback for operators based on solid data.
For further inquiries about using Emotion Karte and BIZTEL, interested parties may reach out to the BIZTEL sales team or visit their contact form at BIZTEL Inquiry to express their interest.
Both companies are committed to enhancing their partnership, aiming to provide tools that make working environments more productive and supportive for operators, supervisors, and management alike, leading to improved call center operations.
Originally established in 2000 as a joint venture between Bell System 24 Holdings and SKY Perfect JSAT, SPCC has skillfully leveraged cutting-edge technology to manage the customer service center for the paid multi-channel broadcasting service, “SKY Perfect!” SPCC has continued to earn high ratings in customer service, with a three-star rating in three categories from HDI awarded in 2020. They expand services like call centers and administrative outsourcing across various industries, including manufacturing, e-commerce, and beyond. For more information on SPCC, visit SPCC.
For additional details on Emotion Karte, visit Emotion Karte Service.
Link Corporation operates the cloud-based call center system BIZTEL, which has a commendable reputation, being recognized as the number one service in the cloud CTI sector for eight years running. Their service suite also incorporates dedicated hosting solutions and advanced security platforms. The company engages in various sectors, including agriculture, and operates a pasture dairy farm in Iwate Prefecture called Nakahora Ranch. For more details on Link Corporation, visit Link Corporation and for BIZTEL specifics, check BIZTEL.
Link also runs a media site designed to help businesses navigate challenges alongside effective service delivery: LINK Watch!.
On the other hand, the Emotion Karte, provided by SPCC, offers insightful emotional analysis for call center operators. It visualizes operators' emotional states and customer satisfaction through innovative tools like the 'Thermometer of the Heart' and the 'Skill Chart,' which effectively portray the invisible stressors or anxieties faced by operators. By having access to these insights, management can implement timely interventions and tailored training programs to enhance operational efficiency and employee well-being.
Overview of the Collaboration
The verification process unveiled a new functionality that transforms audio recordings from BIZTEL into emotion values seamlessly integrated into Emotion Karte. Using this collaboration, operators' motivations, comprehension of their work, and customer satisfaction can be efficiently analyzed and visually represented, offering valuable insights to management teams.
Impact of the Integration
With this integration, BIZTEL's call recordings provide deep insights into the emotional transitions of operators during calls as well as their strengths and weaknesses in various tasks. This data is crucial not only for follow-up support aligned with operators' psychological changes but also serves as a foundation for targeted training initiatives to improve their weaker areas and further emphasize their strengths. Additionally, the capacity to objectively derive customer satisfaction from call recordings makes it more efficient compared to traditional surveys. This objectivity assists in enhancing the quality evaluation of customer interactions, resulting in more substantial feedback for operators based on solid data.
For further inquiries about using Emotion Karte and BIZTEL, interested parties may reach out to the BIZTEL sales team or visit their contact form at BIZTEL Inquiry to express their interest.
Both companies are committed to enhancing their partnership, aiming to provide tools that make working environments more productive and supportive for operators, supervisors, and management alike, leading to improved call center operations.
About SPCC
Originally established in 2000 as a joint venture between Bell System 24 Holdings and SKY Perfect JSAT, SPCC has skillfully leveraged cutting-edge technology to manage the customer service center for the paid multi-channel broadcasting service, “SKY Perfect!” SPCC has continued to earn high ratings in customer service, with a three-star rating in three categories from HDI awarded in 2020. They expand services like call centers and administrative outsourcing across various industries, including manufacturing, e-commerce, and beyond. For more information on SPCC, visit SPCC.
More on Emotion Karte
For additional details on Emotion Karte, visit Emotion Karte Service.
About Link Corporation
Link Corporation operates the cloud-based call center system BIZTEL, which has a commendable reputation, being recognized as the number one service in the cloud CTI sector for eight years running. Their service suite also incorporates dedicated hosting solutions and advanced security platforms. The company engages in various sectors, including agriculture, and operates a pasture dairy farm in Iwate Prefecture called Nakahora Ranch. For more details on Link Corporation, visit Link Corporation and for BIZTEL specifics, check BIZTEL.
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Related Media Sites
Link also runs a media site designed to help businesses navigate challenges alongside effective service delivery: LINK Watch!.
Topics Business Technology）
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