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Ascential Technologies Unveils Expanded Customer Service with Ascential Care

Ascential Technologies, based in Grand Rapids, Michigan, has officially launched a new customer service initiative known as Ascential Care. This innovative platform aims to improve support for its clients worldwide, providing a more responsive and agile service experience that adapts to the ever-evolving needs of customers. As part of its strategic plans, Ascential Care is designed to foster long-term value from the technology solutions offered to clients.

In a time where quick and reliable service is paramount, Ascential Care allows customers to stay connected with their support team 24/7, ensuring a seamless experience regardless of geographical boundaries or time zones. The emphasis on rapid response is at the heart of this initiative, signifying a commitment to address customer requirements promptly.

Scott Watts, General Division Manager at Ascential Technologies, stated, “With our newly restructured customer service program, clients can expect exceptional support at every stage of their journey—from installation and launch to ongoing maintenance and parts services.” He further highlighted that this innovative service model would transform how customers engage with technology, ensuring a transparent and consistent experience at all interaction points while optimizing asset performance.

To bolster its service offerings, Ascential Technologies has also introduced Ascentialytics, a robust asset performance management solution. Ascentialytics empowers customers with advanced data collection and analytics capabilities aimed at enhancing equipment reliability and availability while minimizing risks and costs. This cutting-edge tool integrates on-site and remote monitoring with features such as machine condition monitoring and predictive maintenance. Through these functions, Ascentialytics captures vital equipment data and delivers real-time insights via dashboard visualizations, complete with analytics, alerts, and notifications.

Watts commented on the potential impact of Ascentialytics, stating, “We believe it will be a game-changer for our clients, providing them with essential insights that can positively influence downtime, machine health, unplanned repairs, and much more.”

This robust focus on customer service and technology sets Ascential Technologies apart as a leader in the industry, reflecting its dedication to guiding clients through their entire product lifecycle. The company prides itself on its ability to innovate solutions that address complex challenges, especially in sectors such as medical sciences, life sciences, and transport systems.

With more than 70 years of experience, Ascential Technologies leverages its global presence and the expertise of over 2,300 professionals across 40 locations to help clients accelerate the development of critical solutions. Their commitment to fostering customer loyalty and driving operational efficiency ensures that organizations can differentiate themselves from competitors and shorten their time to market.

For more information on how Ascential Technologies’ expanded service program can enhance customer experiences and operational effectiveness, visit ascentialtech.com.

About Ascential Technologies

Ascential Technologies, formerly known as Burke Porter Group, specializes in designing, developing, and automating complex diagnostic, inspection, and testing processes across various end markets, including medical sciences, transportation, and test & measurement systems. By tackling demanding and high-stakes challenges for clients, the company ensures quality and safety are prioritized throughout the product lifecycle.

With a diverse clientele that includes Fortune 100 leaders and disruptive innovators, Ascential focuses on helping customers reduce risk, drive innovation, and navigate the complexities of their industries. For further insights into their offerings and how they can support your business, please visit ascentialtech.com.