Ontario International Airport Receives Prestigious Global Award for Customer Experience Excellence
Ontario International Airport Achieves Global Recognition
Ontario International Airport (ONT) has once again showcased its exceptional commitment to passenger satisfaction by earning a prestigious accolade from Airports Council International (ACI) World. This recognition comes in the form of the 2025 Airport Service Quality (ASQ) Customer Experience Award, which names ONT as the Best Airport at Departures in North America for facilities serving between 5 to 15 million passengers.
Insights from the Award
The ASQ award is derived solely from feedback gathered through passenger surveys, emphasizing the importance of traveler perspectives on various components of their airport experience. These surveys take into account factors such as comfort, quality, and ease during travel, culminating in a comprehensive measure of satisfaction.
ONT's win absolutely highlights its dedication to delivering a superior departure experience. This achievement reinforces the airport's growing reputation as one of North America's most passenger-friendly airports, marking it as a leader in innovations designed with the customer in mind.
Topics Travel）
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