AI Innovations Drive Value Growth in Technology Companies to New Heights

In a captivating keynote address at a prominent technology conference held in Barcelona, Spain, James Chen, the President of Huawei Carrier Business, shed light on the profound influence of artificial intelligence (AI) on the telecommunications industry. Emphasizing the theme of his speech, "Innovation with AI: Value Creation for Technology Companies Reaches New Heights," Chen articulated how AI is reshaping the landscape for operators, transforming traditional service providers into dynamic tech companies.

The Shift from Connectivity to Digital Services

As technology continues to evolve rapidly, particularly with advancements in 5.5G, cloud computing, and AI, telecommunications operators are no longer just providers of connectivity services. They are undergoing a significant transformation towards becoming digital service providers. To facilitate this transition, Huawei has introduced a capability model called "Five by One," which empowers operators to adjust their business practices, operations, maintenance processes, and infrastructure. This model is designed to help these companies seize transformation opportunities and consistently generate value for their customers.

The keynote highlighted that creating a new model for differentiated monetization of experiences is essential as new personal service scenarios, including live streaming, business travel, and gaming, emerge. Operators need to provide tailored network experiences for different users and scenarios while simultaneously exploring new service models supported by the latest technologies. With AI, operators can offer precise package recommendations to users, dynamically adjusting their network experience to meet individual needs. Furthermore, over 35 operators worldwide have reported adopting experience-based monetization models utilizing rate-based billing, showcasing the industry's rapid adaptation to consumer preferences.

Enhancing Smart Home Services

The advent of smarter homes offers operators an opportunity to deliver personalized services through a unified smart home services portal. This transition positions them from traditional broadband service providers to AI service providers. In countries like China and South Korea, operators are launching AI centers for households, integrating AI agents that seamlessly connect various smart home devices. With multimodal interactions, these centers swiftly activate intelligent cloud applications based on user intentions, providing a hassle-free experience.

Building a Comprehensive Cloud Platform

To tap into the potential presented by digital and intelligent transformation, operators must develop cloud platforms that converge multiple services to address various B2B service scenarios. Such platforms should feature innovative technologies, including a cloud marketplace and intelligent code generation, which streamline operator engagement in the ecosystem, enabling developers to innovate and deploy applications faster than ever.

One notable success story involves an operator in North Africa leveraging a multi-cloud platform to support numerous businesses and customers across more than ten different industries, demonstrating the significant impact of digital transformation.

Implementing AI in Operations

The keynote also touched upon how AI technologies can help operators reassess operational efficiency and maintenance processes. By creating digital twins of networks and services, operators can transform data into actionable insights and capabilities. This integration allows for the continuous training and optimization of telecommunications foundational models or AI agents, facilitating the application of AI in routine operations. A successful case of intelligent operation and maintenance showcased how AI technologies were utilized for rapid diagnostics and repair of network faults, reducing problem resolution times to under 30 minutes.

Infrastructure Collaboration for the AI Era

As communication infrastructure evolves to encompass diverse resources—network, storage, cloud, and computing—planning an architecture that integrates all these elements becomes imperative. This architecture should support three key functions: intelligent connectivity for deterministic guarantees and lossless connections for users, intelligent cloud that enables heterogeneous computing power in a distributed setup, and intelligent collaboration that harmonizes all resource elements from planning to operation.

In conclusion, James Chen asserted that AI innovations will significantly accelerate the transformation of operators into tech companies. With Huawei's cutting-edge products and solutions, the company is committed to partnering with clients to reshape business practices, operations, maintenance, and infrastructure, collectively creating greater value and seizing enormous opportunities in the AI era.

James Chen speaks at the conference