#USA #New York #Gartner #PolyAI #Hype Cycle

PolyAI Recognized in Multiple 2025 Gartner® Hype Cycle™ Reports

PolyAI, a frontrunner in enterprise conversational AI solutions, proudly announces its inclusion in several prestigious Gartner reports for 2025. These comprise the Hype Cycle for Customer Service and Support Technologies, the Hype Cycle for CRM Technologies, and the Hype Cycle for Strategic Cost Optimization.

The Gartner Hype Cycle is a vital tool that graphically represents the maturity and adoption trajectories of various technologies and applications, critically evaluating their relevance in addressing real-world business challenges and unlocking new opportunities. PolyAI’s recognition in these reports signifies its impactful contributions in these domains over time.

In addition to this significant acknowledgment, PolyAI also received recognition as a Representative Provider in the research report titled Innovation Insight: Augmenting Conversational AI Platforms With Agentic AI published in June 2025. This recognition is particularly noteworthy amidst the proliferation of conversational AI technologies, indicating that PolyAI has distinguished itself as a leader among a multitude of emerging players in this fast-evolving landscape.

Out of numerous conversational AI companies that have appeared in recent years, PolyAI stands out as one of only thirteen vendors featured in the Gartner Magic Quadrant™ for Conversational AI Platforms, 2025. The evaluation criteria utilized by Gartner emphasize a comprehensive assessment of a platform’s technical capabilities alongside organizational, operational, and customer-facing aspects that drive success for both providers and their clients.

Nikola Mrkšić, co-founder and CEO of PolyAI, expressed, “We believe being positioned across a range of rigorously-researched Gartner reports over just the past few months is a testament to our momentum. We see these recognitions as validating not only our impact on our enterprise clients to date, but also our role in shaping the future of enterprise conversational AI.” This declaration emphasizes PolyAI’s commitment to transforming customer engagement through advanced AI technologies.

PolyAI is tirelessly focused on innovation and now encourages enterprises to explore its cutting-edge Agent Studio platform. This revolutionary technology is designed to facilitate seamless interactions across various mediums while ensuring a superior customer experience. In doing so, PolyAI aims to revolutionize how businesses engage their customers and manage interactions efficiently.

It is essential to note that Gartner does not endorse any specific vendor, product, or service highlighted in its research. Instead, Gartner reports represent the perspectives of its research team and should not be misconstrued as verifiable facts. Gartner disclaims any implied warranties associated with its research, including guaranteeing merchantability or fitness for a specific purpose. The terms GARTNER, HYPE CYCLE, and MAGIC QUADRANT are registered trademarks of Gartner, Inc., and are used herein with permission.

With its groundbreaking AI technology, PolyAI brings lifelike conversational agents to various sectors, enabling businesses to handle intricate discussions and yield measurable outcomes. Their innovative platform, underpinned by a vast database gathered from authentic customer interactions, empowers companies like FedEx, Marriott, and Unicredit to manage millions of conversations every year. Remarkably, clients have reported ROI upwards of 391% and a remarkable speedup in call routing processes by 83%.

To date, PolyAI has successfully secured $120 million in investments from industry leaders, including NVIDIA and Khosla Ventures, further solidifying its leading position in the field. Through consistent dedication to developing responsive AI solutions, PolyAI continues to set benchmarks in customer engagement and operational excellence.

For media inquiries or more information about PolyAI, contact Mike Tague at [email protected].