#Japan #disaster relief #Orpheus #Kumamoto #RISOGRAPH

Special Repair Support for Affected Customers

In response to the severe Kumamoto Earthquake that struck in the year 2023, Risograph Corporation extends its heartfelt condolences to all those affected. We are committed to providing assistance and hope for swift recovery in the disaster-impacted areas.

Risograph Corporation (President: Akira Hayama) is announcing the initiation of a special repair program for products that were damaged due to the earthquake, specifically for customers in regions declared eligible for disaster relief under the law.

Eligible Areas

The special repair service will be available to customers located in areas where the Disaster Relief Act has been activated due to the Kumamoto Earthquake. For detailed information regarding the affected areas, please refer to the Cabinet Office Disaster Prevention Page.

Eligible Products

This support will extend to
the following products impacted by the earthquake in the designated disaster areas:

• - Risograph Series
• - Orpheus Series
• - Prio-a Series
• - Related peripheral devices

Please note that this service excludes models whose parts are no longer available due to lengthy periods after the product discontinuation. For items that cannot be repaired or for inquiries about the repairs, please reach out to our Customer Support Center or your local sales representative.

Special Repair Procedures

We will provide necessary replacement parts free of charge for repairs related to earthquake damages. However, general wear and tear, issues due to regular use, and problems not caused by the disaster will be addressed through our standard repair services.

Duration of Support

This special repair service will be available for six months from the date of activation of the Disaster Relief Law. If there are any questions or uncertainties regarding the repairs, customers can always contact our Customer Support Center or their respective sales office.

Contact Information

For inquiries, please reach out to:
Risograph Corporation Customer Support Center
Phone Number: 0120-534-881 (Toll-Free)
Operating Hours: 10:00 AM - 12:00 PM & 1:00 PM - 5:00 PM (Closed on weekends and holidays)

Together, we stand strong in the face of adversity, and we are here to support our customers during this challenging time.