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Unisys Recognized as a Global Leader in Generative AI Services

In a significant recognition of its innovative capabilities, Unisys, a renowned global technology solutions provider, has been named a global Leader by the Information Services Group (ISG) in its 2025 Provider Lens® report for Generative AI (GenAI) Services. This acknowledgment marks the second consecutive year that Unisys has excelled in key quadrants, specifically in Strategy and Consulting for Mid-Size Providers as well as Deployment and Development Services for the same category.

Chris Bennett, the Vice President of the AI and Machine Learning Practice at Unisys, stated, "Our recognition by ISG as a global Leader highlights the strength of our approach to delivering GenAI solutions that are both responsible and impactful." He emphasized the company's commitment to investing in scalable, adaptable AI technologies and strategic partnerships, which aid in transforming enterprises and building client confidence in today’s rapidly changing digital landscape.

Key Strengths Highlighted in the Report

The ISG report identifies several key strengths that distinguish Unisys in the competitive AI space:

1. Outcome-Linked Client Engagements: Unisys places a strong focus on achieving measurable business outcomes through deep consulting expertise and a commitment to delivering strategic value. This collaborative approach ensures that clients receive tailored solutions that meet their unique needs.

2. Platform-Led Advisory Foundation: Utilizing its modular Service Experience Accelerator (SEA) technology, Unisys stands out with a composable GenAI stack. This technology facilitates structured ideation and execution for GenAI initiatives, enhancing various solutions offered by the company. SEA includes a configurable GenAI stack designed for responsible deployment, leveraging mechanisms like retrieval augmented generation (RAG) and large language models (LLMs).

3. Domain-Centric Modularity: Unisys develops knowledge assistants and AI playbooks tailored explicitly for different industries, powered by specialized models. The SEA framework supports multilingual deployments across various platforms, ensuring a consistent and context-sensitive GenAI experience worldwide.

4. Enhanced Service Delivery through Knowledge Lifecycle Automation: The embedded knowledge curation engine within SEA automates lifecycle management, improving chatbot resolution rates and ensuring that curated content is efficiently delivered to live agents. This guarantees a seamless service experience across human and digital support systems.

A Trusted Partner for Enterprise Transformation

According to Gowtham Sampath, assistant director and principal analyst at ISG, "Unisys combines platform extensibility, semantic orchestration, and internal GenAI deployment maturity to deliver systems that scale effectively with business intent." Their depth in advisory services, roadmap for agentic advancements, and capabilities in knowledge automation position Unisys as a dependable partner for enterprises aiming for transformation through clarity and operational value.

The ISG Provider Lens® reports serve as an essential resource for organizations assessing vendor capabilities, providing insights into strengths, challenges, and differentiators within the service offerings.

To explore more about Unisys and its recognition, revisit the 2025 ISG Generative AI Services Provider Lens® Report.

About Unisys

Founded more than 150 years ago, Unisys is a global technology solutions company that assists major organizations in realizing breakthrough results. The company's array of solutions—including cloud, AI, digital workplace, applications, and enterprise computing—enables clients to challenge norms and unlock potential. For more information about Unisys and its innovative journey, visit unisys.com and follow them on LinkedIn.