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Veeva and AWS: A Deepening Partnership for Innovation

In a significant announcement, Veeva Systems, a global leader in cloud software for the life sciences industry, has revealed an expansion of its long-standing partnership with Amazon Web Services (AWS), part of Amazon.com, Inc. This partnership has now reached a pivotal milestone as AWS becomes Veeva's 'AI partner' after a productive decade of collaboration.

Veeva leverages AWS as its cloud infrastructure for its suite of applications, notably the Veeva Vault CRM Suite. Over 50 Veeva Vault applications currently harness AWS's proven security, performance, and scalability, including upcoming services like Veeva CRM Pulse slated for launch in Japan.

Offering critical data services, Veeva is enhancing its software deployment across the globe by expanding its use of AWS infrastructure. For instance, Veeva recently implemented the Amazon Connect-enabled Vault CRM Service Center to integrate sales, marketing, and medical departments. This innovative solution facilitates efficient self-service and call center operations, meeting the demand for inbound contact center management and outbound interactions, such as calls from the inside sales team to healthcare professionals.

As the industry evolves, AWS and Veeva are committed to collaborating in new ways to address emerging needs. Recently, AWS joined Veeva's 'AI Partner Program' to support Veeva's AI strategy and enhance the success of their joint customers.

Avril England, Veeva's Executive Vice President of Product Management, expressed satisfaction with AWS's performance over the last decade. She stated, “Through this partnership, we continuously strive to offer cutting-edge technology, data, and infrastructure that deliver true value to our customers.”

Willem Visser, Vice President of AWS EC2, remarked, “For over 10 years, AWS has been instrumental in Veeva's technology transformation. Our global computing infrastructure empowers Veeva to efficiently scale while delivering innovative solutions that satisfy the needs of its global clients. We are thrilled to support Veeva's integration of Amazon Connect into the Vault CRM Service Center, which enhances the experience for healthcare professionals while ensuring top-notch security and compliance.”

The Power of AWS

Amazon Web Services (AWS) launched its services in 2006 and has since evolved into the most comprehensive and widely adopted cloud platform globally. With continual service expansion, AWS offers a diverse range of more than 240 fully-featured services, including computing, storage, database, networking, analytics, machine learning, and artificial intelligence, among others. Currently, AWS operates across 117 availability zones within 37 geographic regions, with plans to further expand its reach to areas like Chile, New Zealand, and Saudi Arabia.

AWS's services are trusted by millions of active customers, from rapidly growing startups to large enterprises, including numerous government agencies. The company positions itself as a cost-effective engine of infrastructure that enhances agility.

Commitment to Innovation

Both Veeva and AWS are investing in technological innovations that promise to drive the life sciences sector forward. Veeva Systems serves around 1,400 customers, delivering everything from drug development to commercialization in a seamless manner, ensuring that it meets the demands of the market.

As a publicly traded company and a public benefit corporation, Veeva is committed to balancing the interests of all its stakeholders: customers, employees, partners, and shareholders.

As the partnership progresses, there is no doubt that both Veeva and AWS will continue to evolve, paving the way for enhanced solutions that will benefit their customers around the world. The integration of advanced AI capabilities into their services marks just the beginning of what promises to be a transformative journey in the life sciences and technology landscapes.

For more information on AWS, you can visit AWS Official Website and for Veeva Systems, check out Veeva Official Website.