#Japan #Tokyo #Ascend Corporation #RecACE plus #AI Call Recording

Ascend Corporation Enhances RecACE plus

Ascend Corporation, based in Shinjuku, Tokyo, has announced exciting updates to its enterprise AI call recording service, RecACE plus. This updated version now includes an email-based two-factor authentication (2FA) feature, significantly enhancing both security and customer service measures, particularly in addressing customer harassment issues.

Key Features of the Upgrade

This latest version introduces a two-factor authentication option that can be enabled by users. When activated, users are required to enter a verification code sent to their registered email address, in addition to their standard ID and password. This added layer of security is crucial in today’s digital landscape, where the risk of phishing, unauthorized access, and data breaches is ever-increasing.

RecACE plus not only records landline calls but also provides the functionality of recording mobile conversations through its extension, RecACE plus for Mobile. The service employs AI for automatic transcription, summarization, and categorization, aiding companies in visualizing and streamlining their telecommunication operations. It effectively addresses common issues related to communication, such as misunderstandings, missed messages, and operational efficiency.

Importance of Call Recording in Business

In recent years, there has been a growing emphasis on the importance of visualizing and recording telephone interactions in customer service environments. Call recording is increasingly recognized as a vital tool in preventing customer harassment (or ‘kasuhara’) by substantiating interactions, improving response quality, and protecting employees. Moreover, the ability to track conversations helps businesses manage appointments and reduce errors in communication.

As companies face rising security concerns related to online environments—such as unsecured cloud services and potential breaches of authentication data—having robust security measures in place for systems handling sensitive information, like call recordings, is paramount. Ascend Corporation acknowledges this need and has evolved RecACE plus into a dual-purpose service that supports handling customer interactions while prioritizing security through the addition of email-based 2FA.

Detailed Overview of the Upgrades

Several enhancements are made with this update:

• - Two-Factor Authentication Setting: In the account management interface, users can enable or disable email-based two-factor authentication. Each sub-user can also have their designated email for receiving verification codes. If no secondary address is set, the parent user’s email will receive the verification.
• - Authorization Code Notifications: Codes will be sent to registered email addresses with easy-to-understand subject lines and content, including expiration times to facilitate smooth login experiences during business operations.
• - Log-in Interface for Code Input: When logging in, users will see an input screen for a 6-digit verification code. The code is valid for five minutes, can be attempted five times, and can be requested for re-sending up to three times, ensuring both usability and security.

Value of the Upgrade

The upgrade that adds email-based two-factor authentication enhances the security measures for RecACE plus, providing customers with a more reliable service for recording and managing critical call data and customer interaction history. This improves the functionality for handling customer harassment complaints while also ensuring secure management of accounts, particularly regarding user transitions during personnel changes.

Ascend Corporation’s commitment to integrating AI features while also addressing security concerns positions RecACE plus as a comprehensive solution for businesses looking to elevate their communication methods while ensuring the protection of their sensitive data.

For more information about the RecACE plus upgrade, you can visit the official service site here.

To learn more about Ascend Corporation and other services, visit their official website.