ImageTrend Transforms Customer Health with AI Innovations and Leadership Changes

On June 9, 2026, ImageTrend announced significant advancements in its leadership structure and customer operations, aimed at ushering in a new era of innovation within the healthcare and emergency services sectors. By focusing on an AI-powered operating system, ImageTrend is well-positioned to enhance customer health at every level while promoting greater operational efficiency.

Leading the Charge in Innovation

The company's commitment to investing in AI technology is evident in its push towards a more integrated and intelligent service model. According to Patrick Sheahan, CEO and President of ImageTrend, the measure of success is increasingly defined by customer health. In his words, “As expectations for speed, data, and interoperability continue to rise, customer health is the ultimate measure of success.” This steers the organization towards developing a platform that not only connects various operational facets but also turns raw data into actionable insights.

New Leadership to Drive Change

To support this vision, ImageTrend has appointed new executives with vast experience and insights into technology and strategic partnerships. Vishal Arora, the newly appointed Chief Technology Officer, arrives with an impressive background in leading multi-product software organizations. His expertise will be critical in modernizing the platform, focusing on extending AI development, scalability, and long-term technological strategies.

Additionally, Eric Chaney has taken on the role of Senior Vice President of Strategic Alliances and Outcomes. With over 40 years of experience in EMS operations and public policy, Chaney's role is pivotal in fostering key relationships within the EMS, healthcare, and government sectors. His contributions aim to bolster interoperability, collaboration, and promote innovation focused on outcomes across the emergency response ecosystem.

Aligning Customer Support for Enhanced Experiences

In a move that underscores customer-centric operations, ImageTrend has restructured its customer-facing teams. This alignment aims to create more cohesive experiences by connecting account strategy, delivery, support, and long-term partnerships. Brendan Burke, now Chief Revenue Officer, oversees Customer Success Managers and Directors of State Accounts, while Joe Graw, the Chief Growth Officer, manages Customer Support and Technical Account Management teams. This strategic restructuring is designed to enhance accountability, improve outcomes, and deliver faster results for clients.

Responding to Industry Challenges

ImageTrend’s adjustments come at a time when agencies are grappling with tighter budgets, increased reporting demands, and operational complexities. The company’s initiatives are intended to equip customers with the tools they need to thrive, ensuring they can navigate challenges with assurance and clarity. Sheahan concludes, “We’re building the foundation required to support where the industry is headed next.” He emphasizes the importance of ImageTrend’s expertise in AI and technology as vital resources for organizations facing growing operational and data needs.

A Commitment to Better Outcomes

For over two decades, ImageTrend has been dedicated to supporting emergency response teams, helping them manage the overwhelming demands of documentation through AI-enhanced solutions. Serving more than 9,000 agencies across fire, EMS, and hospital sectors, the company leverages its profound industry knowledge and advanced analytics capabilities to bring systematic improvements to operational workflows. The unified platform they envision aims to not only enhance the decision-making process but also fortify customer partnerships through proactive engagement and support.

For more insights into ImageTrend’s innovative services and leadership, visit www.imagetrend.com.

About ImageTrend

Founded in 1998, ImageTrend is focused on providing integrated solutions that empower emergency response teams to enhance their operational efficiency and effectiveness, influenced by a conscientious use of AI-driven technology. Their mission is to help first responders work with confidence, ensure public safety, and ultimately save more lives.