AXA XL Welcomes Matt Rodliff as New Chief Claims Officer for Americas

AXA XL Welcomes New Leadership in Claims Division

AXA XL recently announced the appointment of Matt Rodliff as the Chief Claims Officer for the Americas, effective on July 13. This significant move comes as Jim DiVirgilio prepares to retire after an impressive 18-year career with the company. DiVirgilio, who has been an essential figure in AXA XL's journey, will remain in an advisory capacity until the end of the year to ensure a smooth transition.

In his new role, Rodliff will spearhead AXA XL's claims strategy and operations across North and South America. His responsibilities encompass delivering superior claims services to clients and brokers while fostering technical excellence and close collaboration with underwriting and risk management teams. Based in Boston, he will report directly to Lucy Pilko, CEO of AXA XL, Americas, as well as Pam Urueta, Chief Administrative Officer and Global Chief Claims Officer.

Lucy Pilko praised Rodliff’s extensive leadership experience within the field of complex claims, emphasizing his track record of building successful teams and enhancing client services. "His expertise aligns perfectly with AXA XL's commitment to delivering unparalleled customer service," she commented. Furthermore, Pam Urueta highlighted that Rodliff’s appointment underscores AXA XL's dedication to uniformity in high standards of claims handling globally. His rich experience in complex claims and proficiency in leveraging data and technology are expected to be pivotal as AXA XL strives to bolster its claims capabilities in the Americas.

Before joining AXA XL, Rodliff worked for Liberty Mutual, where he served as Vice President of Specialized Claims. In that role, he led multi-line specialty claims teams and was instrumental in implementing data-driven claims strategies aimed at enhancing operational efficiency and improving overall customer experience. His professional journey also includes various senior positions focused on claims management.

Jim DiVirgilio’s impending retirement marks the end of an era for AXA XL. His leadership has been instrumental in modernizing claims processes and technology, and he has cultivated a formidable technical claims team, which has significantly bolstered AXA XL's reputation for high-quality claims services. Pilko expressed deep gratitude for DiVirgilio’s contributions, stating, "Jim has played a crucial role in shaping our Claims organization in the Americas and leaves behind a solid foundation for Matt and the team. We wish him a fulfilling retirement and appreciate his continued support during the transition."

In conclusion, Matt Rodliff's arrival heralds a new chapter for AXA XL's claims division, promising continued innovation and client-focused service as the company strives to meet its growth ambitions across the Americas. This new leadership aligns with AXA XL's mission to partner with those who are driving the world forward, solidifying its position as a leader in the insurance and risk management landscape.

To learn more about AXA XL and its offerings, visit www.axaxl.com