#USA #San Francisco #Google Cloud #CX Solutions #UJET

UJET and Google Cloud: A Game-Changing Partnership for SMBs

UJET has recently launched a new service called Google Cloud CCaaS by UJET. This new offering aims to provide state-of-the-art contact center solutions powered by advanced AI technology specifically designed for small and medium-sized businesses (SMBs) and midmarket companies. This significant initiative is made possible through a strategic collaboration with Google Cloud and AVANT's Technology Solutions Distributor (TSD) channel.

Vasili Triant, CEO of UJET, highlighted the importance of this initiative, stating, "This launch represents a significant expansion of our long-standing relationship with Google Cloud." By adopting this managed service strategy, UJET provides organizations access to Google's robust AI-driven customer experience (CX) solutions. This is a game changer, allowing smaller enterprises to leverage the same powerful tools employed by major corporations.

The service allows Trusted Advisors (TAs) to offer the newly launched Google Cloud CCaaS and the comprehensive Gemini Enterprise for Customer Experience (CX) suite to a range of businesses. Notably, companies can now take advantage of Google's leading AI capabilities without entering into extensive enterprise agreements or significant Google Cloud Platform spending commitments.

Andrew Pryfogle, Head of CX/AI and Global Education Lead at AVANT, emphasized the milestone this solution represents in the customer experience domain. By integrating Google Cloud's innovative platform exclusively through AVANT’s channel, organizations can build a stable and scalable foundation for innovation, backed by the expertise of Trusted Advisors.

Bridging the Digital Divide

The launch of Google Cloud CCaaS by UJET introduces a suite of features that enhance customer experience significantly:

• - Google Cloud CCaaS: This comprises self-service options, omnichannel support, mobile and digital tools, conversational insights, and analytics, all designed to streamline communications and operations.
• - Gemini Enterprise for CX: This feature enables businesses to benefit from Google’s native AI across every step of the customer journey, enhancing efficiency and response times.
• - Google CX Agent Studio: A low-code/no-code platform that allows users to create custom agents tailored to specific shopping and service scenarios.
• - Google Agent Assist: An AI-driven tool that recommends the next best actions, offers real-time transcription, and provides post-interaction summarization to improve agent efficiency.
• - Dedicated Support Services: Each SMB or midmarket organization can benefit from professional customer success managers and technical support to facilitate their journey in adopting these advanced solutions.

"Our goal is to empower every business with agentic capabilities and streamline customer experiences," noted Darshan Kantak, VP of Applied AI at Google Cloud. By uniting efforts with UJET and AVANT, the possibility of offering cutting-edge AI solutions to SMBs is now a reality.

Available now through AVANT and its trusted advisors, Google Cloud CCaaS by UJET opens up various opportunities for companies seeking to enhance their customer interaction frameworks without major investments. This initiative also enables partners to provide additional standalone solutions like virtual agents and conversational analytics, creating a flexible path towards full integration with the comprehensive CCaaS platform in the future.

To learn more about this industry-leading initiative and how it can transform your customer experience, visit ujet.cx. The UJET team is also showcasing their offerings at Channel Partners in Las Vegas, booth #MR1.

UJET fundamentally aims to redefine customer experiences with a cloud-native platform that embraces advanced AI, multimodal capabilities, and a mobile-first approach. Their strategy revolves around enhancing agent capabilities, optimizing customer journeys, and providing actionable insights to drive growth in today's AI-enhanced marketplace.