Alan Rihm Enters Pontem Tech Partners as Strategic Advisor to Push Growth

Alan Rihm Joins Pontem Tech Partners as Strategic Advisor

On October 21, 2025, Pontem Tech Partners made a strategic announcement regarding its continuous growth trajectory in the customer experience (CX) sector. The company appointed Alan Rihm as its Strategic Advisor, thus bringing in an individual with substantial expertise in customer relations and technology transformation.

Rihm, an established entrepreneur and investor, previously managed CoreDial, helping it achieve over $45 million in recurring revenue, lead two key acquisitions, and facilitate a successful exit to a private equity-backed firm. Currently, he heads Fall Forward, a venture studio focused on AI-driven software as a service (SaaS) solutions. His wealth of experience positions him perfectly to guide Pontem’s initiatives aimed at closing prevalent gaps between business strategy and customer experience execution.

In the modern technological environment, businesses often find themselves investing in cutting-edge technologies without achieving the anticipated improvements in outcomes. Rihm explained that Pontem's unique model and platform facilitate alignment amongst key stakeholders in CX, IT, operations, and revenue generation, thereby ensuring that technology investments result in tangible business results. His commitment to assisting Pontem reflects a shared vision of making meaningful transformations across enterprises.

Pontem Tech Partners is recognized as a purpose-built ally for organizations looking to enhance their customer interactions through cloud contact center solutions. The firm does not just implement systems but focuses on meaningful business transformations. Understanding that many companies struggle with internal alignment while adapting to new technologies, Pontem aims to bridge this disconnect – ensuring all teams are coordinated in achieving corporate goals, improving customer satisfaction, and refining technical execution.

Their approach encompasses evaluating existing CX and IT environments to create a roadmap linking technology investments with desired business results, ensuring every dollar spent significantly enhances customer experience performance. This potential for alignment becomes critical, as Rihm noted that organizational leaders across departments frequently speak different languages, complicating implementation efforts.

Pontem’s services span extensive enterprise CX, IT, and revenue leadership roles throughout the transformation continuum. They manage vendor-neutral evaluations for various next-gen contact center solutions, assist in negotiation processes, and remain engaged with organizations post-implementation to encourage change management and user adoption. Their long-term aim is to empower clients to monitor their performance and optimize their service deliveries continuously.

With more than 35 multi-year enterprise engagements already under its belt, generating over $1 million in contracted recurring revenue, Pontem is poised for significant traction in the CX market. They boast a remarkable customer retention rate of 100%, indicative of their capability to deliver results and meet client expectations. Currently, they are raising $5 million through a SAFE with a post-money valuation of $25 million to support their momentum and growing demand.

Rihm’s appointment emphasizes Pontem’s aspirations of becoming an operator-led and customer-driven firm. According to Katie Scott, Co-Founder and CEO of Pontem, Rihm provides clarity, discipline, and the essential insight needed for recognizing vital patterns in the business landscape. His involvement is already contributing to shaping the company’s growth strategies and operational focus.

As a tech-enabled advisory and managed services partner, Pontem Tech Partners remains committed to helping enterprises revamp their contact center and customer experience infrastructures. By aligning business and technology teams, they ensure that investments in new technologies translate into lasting adoption and optimized operations, ultimately yielding measurable business value.

In summary, Alan Rihm's role as Strategic Advisor heralds a new chapter for Pontem Tech Partners as it strives to revolutionize customer experience services, ensuring that technology truly underpins extensive business success.