#United States #Englewood Cliffs #J.D. Power #LG Electronics #Customer Satisfaction

LG Electronics Leads the Appliance Industry with Unmatched Customer Satisfaction Awards

In a remarkable achievement, LG Electronics has once again proven its commitment to customer satisfaction by dominating the 2025 J.D. Power U.S. Home Appliance Satisfaction Study. Emerging as America's most reliable and top-rated appliance brand, LG clinched four category wins in a competitive landscape, earning recognition in crucial areas such as French Door Refrigerators, Side-by-Side Refrigerators, Clothes Dryers, and Ranges. This accomplishment is based on insightful feedback from over 15,000 customers who recently purchased home appliances, reflecting real-world experiences and preferences.

The J.D. Power study evaluates customer satisfaction based on seven critical factors, including durability, performance, features, ease of use, styling, value, and trust. LG's ability to secure four wins out of eleven eligible categories highlights its dedication to innovation, quality, and value. Sam Kim, head of Home Appliances at LG Electronics USA, stated, "We are driven by the trust our customers place in us and by creating meaningful innovations that enhance everyday life."

LG's Category Triumphs

1. French Door Refrigerators
Securing the highest rank in customer satisfaction, LG's French Door Refrigerators excelled in durability, features, and styling. Customers praised their spacious interiors and modern design, which effortlessly blend functionality with aesthetic appeal.

2. Clothes Dryers
LG emerged as the top choice in clothes dryers, with customer feedback highlighting its performance, styling, and value. These products are designed to meet the rigorous demands of modern households while keeping energy efficiency in mind.

3. Side-by-Side Refrigerators
Known for their smart design and practical layout, LG's Side-by-Side Refrigerators received top marks for durability and value. The sleek flat-panel design not only appeals to the eyes but maximizes storage and organization, making it a favorite among homeowners.

4. Ranges
Lastly, LG's Ranges achieved the highest customer satisfaction score, reflecting their superior features and cooking settings that enhance the culinary experience. Consumers appreciated the thoughtful design and performance reliability that LG brings to their kitchen.

This year's results reinforce LG's reputation as a leader in appliance design and performance. The company's commitment to quality and style serves the modern consumer's needs while establishing high standards in the industry. LG not only produces appliances; it crafts solutions that redefine home experience.

Commitment to Quality

In today's market, where numerous families express frustration over the performance of household appliances, LG has made significant investments in ensuring quality. Kim remarked, "When customers choose LG, they're selecting products that set the standard for performance, design, and reliability, alongside enduring value."

By intertwining innovative design with a commitment to sustainability and efficiency, LG aims to eliminate the inconveniences of everyday life and instill confidence in their product choices. This approach embodies the essence of true customer-first thinking, ensuring that every appliance is built to last, both in functionality and style.

As LG continues its journey in the appliance industry, staying ahead in customer satisfaction awards, it demonstrates a clear understanding of what today's consumers value most. With high rankings for durability and innovation, LG is undeniably setting the pace for the future of home appliances. For those considering new appliances, LG's award-winning range stands as a testament to choice, quality, and overall satisfaction.

For more information about LG’s award-winning appliances, you can visit their official website at LG Electronics.

About LG Electronics USA

Based in Englewood Cliffs, New Jersey, LG Electronics USA is the leading subsidiary of LG Electronics Inc., a global technology innovator with more than $60 billion in revenue. The company offers a vast range of home appliances, entertainment products, and more, consistently recognized for their quality and reliability.