#Indonesia #Customer Experience #Jakarta #AI-driven solutions #Infomedia Nusantara

PT Infomedia Nusantara: Pioneering Customer Experience Management

PT Infomedia Nusantara, a leader in Indonesia's customer experience management (CXM) landscape, has been recognized by Frost & Sullivan as the 2025 Company of the Year. This honor reflects the company’s exceptional ability to implement AI-driven digital transformations that significantly enhance customer satisfaction and operational efficiency across various sectors in the nation.

A Recognized Leader in Digital Transformation

Frost & Sullivan assesses organizations based on their strategic effectiveness and execution. Infomedia excelled in these areas, showcasing their capability to align business strategies with market demands while leveraging advanced technologies. With an established presence in the industry, the company has earned both client trust and respect, marking it as a preferred partner for businesses seeking innovative CXM solutions.

Emphasizing Automation and Innovation

Infomedia's long-term vision emphasizes digital transformation, AI innovation, and holistic engagement. The company utilizes its AI-powered customer relationship management platforms to automate workflows, enhance service quality, and cut operational costs. Their proactive approach enables them to provide clients with solutions that not only meet current needs but also anticipate future demands.

A Comprehensive Strategy to Drive Value

Infomedia is not just a service provider; it acts as a digital transformation architect. By co-creating solutions with clients, they are able to incorporate AI, automation, and analytics into their service models effectively. Their OmniX platform enhances customer interaction, offering real-time insights and predictive capabilities that optimize every touchpoint within the customer journey.

Partnerships for Success

Strategic alliances with global tech powerhouses like Microsoft, Google, and UiPath, as well as collaborations with local startups, empower Infomedia to maintain a competitive edge. This hybrid approach fosters rapid innovation and the development of tailored solutions that align with Indonesia's evolving digital landscape, further solidifying the company’s standing as a key player in the digital economy.

Commitment to Client Success

With a commitment to balancing innovation with reliability, Infomedia prioritizes data security and governance practices. This rigorous focus ensures that clients receive continuous value from their investments in customer experience management.

President Director Eddy Sofryano expresses gratitude to all stakeholders, emphasizing that the company's journey is shaped by collective efforts and learning. His sentiment underscores the importance of collaboration in driving meaningful and impactful experiences for customers.

Setting the Standard in Customer Engagement

Infomedia’s reputation as a benchmark for excellence in Indonesia's CXM sector is rooted in its effective strategy execution. The company's growth vision, agility, and commitment to user-centric innovation position it favorably for sustainable success in a rapidly shifting industry.

Frost & Sullivan’s Company of the Year award is a mark of distinction awarded to organizations demonstrating exceptional growth strategies. This accolade not only reflects Infomedia's past achievements but also suggests a bright future as Indonesia's CXM industry continues to evolve.

In conclusion, PT Infomedia Nusantara reaffirms its role as a trailblazer in the digital transformation arena, continually setting new standards in customer experience management and operational excellence in Indonesia.