Unanet's Customer Satisfaction Scores Soar with Innovative AI Technologies and Market Growth in 2024
In a remarkable year for Unanet, the premier provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) solutions, 2024 saw the company achieving unprecedented customer satisfaction scores. The company’s emphasis on developing modern, purpose-built technologies has proven pivotal in enhancing the operational efficiencies for clients in the government contracting and architecture, engineering, and construction sectors.
In a recent ranking by G2, Unanet's GovCon ERP was recognized as the best in its class for customer satisfaction, usability, implementation, and results. Craig Halliday, CEO of Unanet, emphasized the company's focus on customer success as the foundation for their growth strategy. The integration of AI machinery into their CRM solutions has allowed businesses to streamline their response to requests for proposals (RFPs), a critical function in the competitive GovCon and AEC markets.
During the last quarter of 2024, Unanet expanded its capabilities with AI-enhanced financial and accounting tools, allowing clients to automate workflows and manage processes more effectively. This enhancement is part of a larger trend, with numerous businesses moving away from outdated legacy systems to adopt Unanet’s contemporary, intuitive software.
This surge in customers, including well-known organizations such as Mason, Bruce and Gerard, Vanderweil Engineers, and One Federal Solution, reflects an industry-wide shift. Client feedback indicates a desire for a partner that can adapt to rapid changes, offering advanced technology and supportive customer service. Unanet has consistently demonstrated its commitment to understanding and meeting these evolving needs.
The growing leadership team at Unanet also plays an essential role in this innovation journey. With Steve Karp as the new Chief Innovation Officer overseeing product strategy and Jay Johnson as Chief Revenue Officer bringing extensive industry experience, the company is geared for substantial advancements. The new Executive Vice President of CRM, John Sisson, is specifically tasked with driving the success of GovCon and AEC clients by enhancing their business acquisition strategies.
Unanet's commitment to quality customer support, evidenced by accolades such as the industry's best customer service team and recognition from Inc. Magazine for being one of America’s fastest-growing businesses, highlights the effectiveness of its strategic direction. The improvements made throughout 2024 are reflective of the company's core mission to empower customers to thrive through robust technology solutions and a focus on successful outcomes.
Looking ahead into 2025, Unanet aims to further this momentum. Management has expressed excitement about upcoming initiatives that will continue to deliver targeted, valuable solutions tailored to client needs. Halliday insists that keeping customer success central to their growth is non-negotiable.
Unanet remains steadfast in its promise to help project-driven organizations leverage their data for actionable insights. This focus is critical for maintaining regulatory standards while driving business growth in an ever-competitive landscape. As they move forward, Unanet stands ready to lead its clients into a successful future, equipped with cutting-edge technology and unparalleled support services.
Unanet specializes in project-based ERP and CRM solutions specifically designed for sectors like government contracting, architecture, engineering, and construction. With over 4,000 organizations utilizing Unanet's services, their offerings help businesses transform data into actionable strategies, supporting improved decision-making and regulatory compliance. Get more information at Unanet.
In a recent ranking by G2, Unanet's GovCon ERP was recognized as the best in its class for customer satisfaction, usability, implementation, and results. Craig Halliday, CEO of Unanet, emphasized the company's focus on customer success as the foundation for their growth strategy. The integration of AI machinery into their CRM solutions has allowed businesses to streamline their response to requests for proposals (RFPs), a critical function in the competitive GovCon and AEC markets.
During the last quarter of 2024, Unanet expanded its capabilities with AI-enhanced financial and accounting tools, allowing clients to automate workflows and manage processes more effectively. This enhancement is part of a larger trend, with numerous businesses moving away from outdated legacy systems to adopt Unanet’s contemporary, intuitive software.
This surge in customers, including well-known organizations such as Mason, Bruce and Gerard, Vanderweil Engineers, and One Federal Solution, reflects an industry-wide shift. Client feedback indicates a desire for a partner that can adapt to rapid changes, offering advanced technology and supportive customer service. Unanet has consistently demonstrated its commitment to understanding and meeting these evolving needs.
The growing leadership team at Unanet also plays an essential role in this innovation journey. With Steve Karp as the new Chief Innovation Officer overseeing product strategy and Jay Johnson as Chief Revenue Officer bringing extensive industry experience, the company is geared for substantial advancements. The new Executive Vice President of CRM, John Sisson, is specifically tasked with driving the success of GovCon and AEC clients by enhancing their business acquisition strategies.
Unanet's commitment to quality customer support, evidenced by accolades such as the industry's best customer service team and recognition from Inc. Magazine for being one of America’s fastest-growing businesses, highlights the effectiveness of its strategic direction. The improvements made throughout 2024 are reflective of the company's core mission to empower customers to thrive through robust technology solutions and a focus on successful outcomes.
Looking ahead into 2025, Unanet aims to further this momentum. Management has expressed excitement about upcoming initiatives that will continue to deliver targeted, valuable solutions tailored to client needs. Halliday insists that keeping customer success central to their growth is non-negotiable.
Unanet remains steadfast in its promise to help project-driven organizations leverage their data for actionable insights. This focus is critical for maintaining regulatory standards while driving business growth in an ever-competitive landscape. As they move forward, Unanet stands ready to lead its clients into a successful future, equipped with cutting-edge technology and unparalleled support services.
About Unanet
Unanet specializes in project-based ERP and CRM solutions specifically designed for sectors like government contracting, architecture, engineering, and construction. With over 4,000 organizations utilizing Unanet's services, their offerings help businesses transform data into actionable strategies, supporting improved decision-making and regulatory compliance. Get more information at Unanet.
Topics Business Technology）
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