#Japan #Tokyo #enableX #AI-BPO #Daisybell

Collaboration Between enableX and Daisybell Japan

In a groundbreaking partnership, enableX, a business development firm located in Tokyo, has joined forces with Daisybell Japan, a leading voice AI company from Silicon Valley, to launch their AI-BPO (AI Business Process Outsourcing) services in Japan. This strategic alliance aims to revolutionize customer service operations by integrating advanced voice AI technology to automate business processes and enhance operational efficiency.

Introduction to AI-BPO

The AI-BPO services provided by enableX and Daisybell Japan aim to address the ongoing challenges of labor shortages and high turnover rates in customer support roles. By employing cutting-edge voice AI technology, they aim to automate inquiry responses, significantly reducing operational costs—by as much as 94% in some instances. For example, one company utilizing the service managed to lower their customer service costs from approximately 2.6 million yen to just 160,000 yen per month, while maintaining high-quality response standards.

The transition from conventional customer service to AI-driven solutions is focused on ensuring that technology is embedded within existing business processes rather than being treated as a standalone tool. enableX emphasizes that the key to successful AI implementation lies not only in the technology’s performance but also in the comprehensive understanding and redesign of business workflows around AI capabilities.

Achievements and Impact

The partnership has already yielded positive outcomes with existing clients witnessing tangible results. A prominent company offering payment services integrated voice AI into their customer support operations across nearly 20,000 locations, enabling round-the-clock inquiry handling and optimizing their service processes. This innovative approach not only helped in improving efficiency but also ensured consistent quality across customer interactions.

Strengthening Operations and Management

In conjunction with this partnership, enableX has appointed a dedicated manager for the AI-BPO division. Ms. 周 涵, an executive director at enableX and the representative director at Daisybell Japan, will oversee the overall operations to ensure seamless communication and decision-making between product development and service provision. This integrated approach allows for rapid feedback loops, enhancing the partnership's responsiveness to market needs.

Future Prospects

enableX and Daisybell Japan aim to expand their AI-BPO services beyond call centers. The collaboration intends to include areas such as booking services, technical support, and more, helping businesses adapt to the rising need for efficient communication solutions. They plan to build a partner network to facilitate broad access to AI-BPO services especially for medium and small enterprises facing labor shortages.

Upcoming Demonstration Event

In a bid to showcase their offerings, enableX will host a demonstration event featuring Daisybell’s voice AI in September 2026. The event will provide an opportunity for attendees to experience live demonstrations, engage in discussions about the implementation process, and explore potential applications within their organizations. Company representatives from customer support departments will be particularly encouraged to attend to discover how AI can streamline their operations.

Conclusion

The collaboration between enableX and Daisybell Japan marks a significant step towards modernization in Japan’s customer support landscape. By seamlessly integrating AI technology with business processes, they aim to not only alleviate the existing labor challenges but also enhance customer experience and operational efficiency. With continued investment in AI capabilities and business development expertise, this partnership is well-positioned to lead the industry into the future of automated service delivery.

For additional information about the upcoming demonstration event and the AI-BPO services, please visit enableX’s website or reach out to their press contacts.

About enableX

enableX is a Tokyo-based business development firm focused on utilizing AI and digital tools to create new business solutions and enhance existing operations. Founded in September 2022, they combine strategic consulting with practical execution, emphasizing results-driven approaches.

About Daisybell Japan

Daisybell Japan specializes in voice AI technology, having developed advanced voice agents capable of handling various customer service challenges. The company, established in January 2025, has already seen success in global markets and aims to deliver high-quality AI solutions tailored to the Japanese market.