Agoda Enhances Travel Booking Experience for Japanese Consumers

Agoda's Commitment to Japanese Travelers

In a significant move aimed at enhancing the experience for Japanese travelers, Agoda, a leading digital travel platform, is reinforcing its travel booking and support systems in collaboration with hotels and industry partners. With its official registration as a first-class travel agency in Japan, Agoda displays a commitment to meeting the unique demands of the local travel market while ensuring a reliable service.

Japanese travelers have been utilizing Agoda's services to find the best prices and engage in local experiences. The platform has earned recognition for its dedication to providing affordable and authentic travel options. The CEO of Agoda, Omri Morgenshtern, emphasized the company's commitment to continuous improvement, stating, "We value feedback from the Tourism Agency and our partners seriously. We are dedicating ourselves to meet the high standards required by Japanese consumers. We are working closely with the Tourism Agency to ensure a remarkable travel experience for our customers."

Agoda has already initiated various measures to cater specifically to Japanese travelers. As part of these efforts, the company ceased offering inventory from certain third-party suppliers effective June 26. Morgenshtern noted that under the guidance of the leadership team, Agoda plans to implement a multitude of practices over the coming months to ensure all suppliers meet their elevated standards.

One innovative measure involves the incorporation of an AI-driven pre-monitoring system to enhance booking functionalities and automatically remove inaccurate content. This strategic shift aims to strengthen management protocols involving third-party suppliers, thus guaranteeing a more seamless booking experience.

In addition, Agoda is ramping up its efforts to localize around-the-clock support for both partners and customers. This enhancement is designed to address any rare difficulties that may arise during the check-in process swiftly, as well as provide various compensation options to bolster the confidence of Japanese travelers and Agoda's partners alike. Morgenshtern shared, "Japan is one of our most important markets. We pride ourselves on our focus on delivering the finest customer experience, while also contributing to the development of the Japanese hospitality sector through stronger collaborations with the Tourism Agency."

Agoda remains committed to building long-term partnerships within Japan. By offering reliable and affordable travel services that are deeply rooted in the local community, the company positions itself as a trusted provider in the Japanese travel industry.

About Agoda

Agoda offers over 6 million hotels and vacation rentals worldwide, as well as flights and activities at competitive prices. Its website, Agoda.com, and mobile app are available in 39 languages, with customer support ready to assist 24/7 year-round. As a part of Booking Holdings (NASDAQ: BKNG), Agoda operates across 27 locations globally with over 7,000 staff members, relentlessly pursuing the development of advanced travel booking services using cutting-edge technology.