Carl Mazzanti Shares Key Insights for MSPs at 2025 ChannelPro LIVE in New Jersey

Insights for MSPs from Carl Mazzanti at ChannelPro LIVE 2025

Carl Mazzanti, a recognized expert in cybersecurity and artificial intelligence, recently captivated attendees at the 2025 ChannelPro LIVE event in New Jersey. This renowned conference brings together Managed Service Providers (MSPs), system integrators, and Value-Added Resellers (VARs), all eager to bolster their strategies and services. Mazzanti highlighted two pivotal topics relevant to the MSP community: the transition from Windows 10 to Windows 11 and effective tactics for managing client departures.

Upgrading from Windows 10 to Windows 11

The shift to Windows 11 marks a significant change for businesses, with Microsoft's support for Windows 10 set to end on October 14, 2025. Mazzanti emphasized the urgency for MSPs to assist their clients during this transition. As businesses of various sizes grapple with this impending deadline, there's an increased demand for expert guidance on how to navigate the upgrade.

Mazzanti explained, "As we approach the cutoff date, many organizations will look to their MSPs for crucial assistance in upgrading to Windows 11. This is a prime opportunity for MSPs to demonstrate their value and support."

The new operating system introduces a variety of features and performance improvements, but the transition process can be daunting. Mazzanti encouraged MSPs to proactively engage with their clients and outline a comprehensive upgrade plan that addresses potential challenges while ensuring minimal disruption to business operations.

Navigating Client Departures Gracefully

In recent times, economic pressures have prompted numerous businesses to reevaluate their relationships with service providers, including their MSPs. Mazzanti addressed how to handle a client's decision to leave—an often sensitive subject.

Instead of resorting to an abrupt end, Mazzanti advocates for an 'exit interview' approach. He elaborated: "When a client indicates they're parting ways, responding with hostility or defaulting to a 'slam the door' mentality positions the MSP as the adversary. Instead, take the opportunity to conduct an exit interview, and discover the reasons behind their decision. This strategy not only sheds light on areas for improvement but also leaves the door open for future collaborations."

This respectful approach to client exits can yield insights that inform service enhancements and client retention strategies. Furthermore, it reinforces the MSP's commitment to client satisfaction, potentially paving the way for future engagements.

A Recap of the Event

During the conference, Mazzanti also engaged with numerous MSPs, exchanging ideas and experiences that can benefit the industry. He expressed, "Connecting with MSPs from across New Jersey at ChannelPro LIVE was a rewarding experience. It allows us to collectively address pressing issues, from the end of Windows 10 support to effective strategies for client management."

Mazzanti's extensive knowledge and actionable insights have positioned him as a trusted figure within the cybersecurity and AI landscapes, with eMazzanti Technologies leading the charge in delivering top-notch IT solutions. Known for rapid responses and innovation, the firm has earned multiple accolades, including being recognized as one of the fastest-growing companies on the Inc. 5000 list.

About eMazzanti Technologies

eMazzanti Technologies offers a range of IT solutions for organizations of all sizes, including cloud services, cybersecurity assessments, and network management. Their commitment to client success is evident in their impressive track record and multiple awards in digital innovation and service excellence. As businesses prepare for the technological shifts ahead, insights from experts like Carl Mazzanti will undoubtedly serve as invaluable resources for navigating the future.

The 2025 ChannelPro LIVE was not just a platform for knowledge exchange but also an opportunity to foster community connections among IT service providers striving for excellence in their services and client relationships.