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Fannie Mae 2024 STAR Program Results

On February 25, 2025, Fannie Mae, the well-known housing finance company, revealed the results of its 2024 Servicer Total Achievement and Rewards (STAR) Program. This initiative has been a benchmark for mortgage servicers since its inception in 2011, playing a crucial role in promoting best practices within the mortgage servicing industry. This year, Fannie Mae acknowledged the exemplary performance of 29 mortgage servicers, categorizing them into three distinct performance areas: General Servicing, Solution Delivery, and Timeline Management.

Celebrating Excellence in Mortgage Servicing

Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer at Fannie Mae, expressed pride in the top-performing servicers, highlighting their essential roles as partners in executing Fannie Mae's mission. She noted that maintaining strong servicing standards contributes to lending stability for borrowers and reduces are a significant factor in credit loss management. The annual STAR Program seeks to reward those servicers that not only excel in loan volume but also demonstrate a commitment to operational excellence and consumer satisfaction.

Fannie Mae's STAR program has consistently driven improvements within the mortgage servicing sector by fostering knowledge and competence among servicers. The program's ongoing emphasis on performance has led to significant advancements year-over-year, reinforcing the importance of high performance in the industry.

2024 STAR Program Awardees

Assessments for the 2024 STAR Program were conducted using the Servicer Capability Framework and the STAR Performance Scorecard, which measured capabilities in the following areas:

• - General Servicing: This category focused on basic mortgage servicer performance metrics that ensure loans are managed efficiently and ethically. Numerous banks and financial institutions excelled in this area.
• - Solution Delivery: Here, servicers demonstrated their ability to effectively deliver solutions that meet client needs, showcasing innovation and timely responses to market demands.
• - Timeline Management: This involved evaluating how well servicers can manage timelines, ensuring that loan processes are completed efficiently and keeping clients informed throughout.

The following servicers were recognized for their outstanding performance:

General Servicing Recipients:

• - Associated Bank
• - Cenlar Federal Savings Bank
• - Colonial Savings
• - Fifth Third Bank, N.A.
• - Gateway First Bancorp, Inc.
• - Guild Mortgage Company
• - PHH Mortgage Corporation
• - JPMorgan Chase Bank, N.A.
• - MT Bank
• - Truist Bank
• - The PNC Financial Services Group, Inc.
• - Provident Funding Associates, L.P.
• - University Bank
• - Wells Fargo & Company

Solution Delivery Recipients:

• - Flagstar Bank, National Association
• - Rocket Mortgage, LLC

Timeline Management Recipients:

• - LoanCare

General Servicing and Solution Delivery:

• - Arvest Bank
• - Bank of America, N.A.
• - BOK Financial Corporation
• - Dovenmuehle Mortgage, Inc.
• - Freedom Mortgage Corp.
• - Planet Home Lending, LLC
• - Regions Bank
• - Servbank
• - ServiceMac
• - The Huntington National Bank

General Servicing and Timeline Management:

• - NewRez, LLC

General Servicing, Solution Delivery, and Timeline Management:

• - Mr. Cooper

Conclusion

Through the STAR Program, Fannie Mae continues to drive a narrative of excellence within the mortgage servicing industry. The recognition of these firms not only underlines their commitment to superior service but also highlights Fannie Mae's ongoing efforts to promote better practices that ultimately benefit the consumer market. As they progress into future years, these firms show promise in evolving the residential mortgage landscape, enhancing the overall experience for borrowers while ensuring compliance and stability in the market.

To learn more about Fannie Mae and their initiatives, visit Fannie Mae's official website.