#Japan #Tokyo #TechTouch #SmartPOST #xID

SmartPOST Integrates TechTouch for Enhanced User Experience

In a significant move to enhance its digital postal services, xID Inc., based in Chiyoda, Tokyo, has announced that its SmartPOST platform will utilize TechTouch, a next-gen Digital Adoption Platform (DAP) developed by TechTouch Inc. With established dominance in the DAP market in Japan, TechTouch's innovative solutions will streamline postal communications for local governments.

Background of the Integration

SmartPOST leverages the My Number Card system to deliver reliable digital mailboxes directly to residents. This service allows local government employees to easily manage messages and reception settings for residents without overhauling existing postal workflows. By integrating digital technology alongside traditional mailing methods, municipalities can significantly reduce postal costs.

Recognizing the heavy workloads of municipal staff, xID has been focused on enhancing user experience through various initiatives, including the development of tutorial features. However, during service updates, the burden of regression testing and the costs associated with fixing any issues turned out to be more significant than anticipated, presenting challenges to introducing new user-friendly features without incurring further expenses.

Key Reasons for Choosing TechTouch

TechTouch’s solution allows for easy creation and display of operational guides directly within system interfaces, enabling the integration of instructional content into SmartPOST's setup screens. This improvement enhances user support by providing clear guidance on basic procedures, terminology definitions, and supplementary instructions during operations. Furthermore, the operational guides do not require programming skills for creation, empowering customer success representatives to take a proactive role in product enhancement.

Users can access the guidance through a tutorial menu, allowing seamless navigation through the system. Moreover, even tasks that require moving from a PC to a smartphone for further action are addressed with precise instructions.

Insight from xID’s Product Manager

Kota Jo, Product Manager at xID, expressed optimism about the adoption of TechTouch, stating, “The ability to create and install operational guides without needing programming resources allows us to strengthen user support mechanisms with unmatched flexibility and speed. Especially valuable is how customer success personnel can swiftly create and adjust guides based on feedback from the field.” Jo further emphasized the exceptional support received from TechTouch's Customer Success Team during the integration process, leading to a smooth transition.

Looking ahead, xID aims to leverage user behavior data and feedback to further enhance customer satisfaction levels, ensuring a continually refined service.

About SmartPOST

SmartPOST addresses the challenges faced in municipal mail operations by providing a digital postal service that utilizes the My Number Card system. This innovative service features a digital mailbox that securely delivers essential notifications from local governments directly to residents, who can access this information anytime and from anywhere via a dedicated app. Importantly, municipalities can segregate digital and traditional mail without significant disruptions to current workflows, effectively reducing mailing expenses.

For more details on SmartPOST, visit their official website.

About xID Inc.

xID Inc. is a GovTech startup committed to resolving challenges faced by municipalities and businesses through digital ID solutions, particularly leveraging the My Number Card system. By promoting a trusted digital ID that transcends traditional boundaries between public and private sectors, xID enables effective and responsible data use to foster economic growth while tackling societal issues, striving toward a human-centered Society 5.0.

Company details:

• - Location: 2-1-6 Hibiyakoen, Chiyoda, Tokyo 100-0011
• - CEO: Mitsuru Kusaka
• - Founded: May 2012
• - Website: xID

About TechTouch

TechTouch Inc. focuses on creating a world where every user can successfully utilize systems. Their Digital Adoption Platform is designed to integrate easily into existing web systems, providing intuitive operational support across various applications, including electronic application platforms for residents and systems for municipal staff. With over 6 million users and the leading market share in Japan, TechTouch continues to prioritize the advancement of AI functions within DAP to support IT and AI utilization in public bodies.

TechTouch’s corporate overview:

• - Founded: March 1, 2018
• - CEO: Nakada Imitada
• - Location: 5F PMO Ginza II, 8-17-1 Ginza, Chuo, Tokyo 104-0061
• - Website: TechTouch

For media inquiries regarding these developments or more information on implementation and product details, please contact:

• - Sales inquiries: TechTouch Sales Team, Contact here
• - Press inquiries: TechTouch PR Team at [email protected]

This collaboration marks a crucial step in modernizing municipal postal systems, showcasing the potential of integrating cutting-edge technology into traditional frameworks for enhanced efficiency and user satisfaction.