#Japan #Tokyo #Human Resources #Bell System 24 #Nikkei Survey

Bell System 24 Achieves Four Star Certification

Bell System 24 Holdings, based in Minato, Tokyo, has made headlines after being awarded a prestigious four-star rating in the "Nikkei Sustainable Comprehensive Survey on Smart Work Management". This annual survey, conducted by Nikkei Inc. since 2017, identifies pioneering companies that leverage human resources effectively and accelerate human investment to foster innovation, improve productivity, and maximize corporate value.

The evaluation comprises three critical factors: "Utilization of Human Resources," "Investment in Human Resources," and "Use of Technology," with companies rated on a five-star scale. Bell System 24 excelled notably in "Utilization of Human Resources" with an impressive 'S' rating, and achieved 'A++' ratings in both "Investment in Human Resources" and "Use of Technology."

Evaluation Highlights

Bell System 24 stood out for its progressive approaches to flexible working conditions and diversity promotion. Here’s a closer look at the key initiatives that contributed to the company's high ratings:

Flexible Working Conditions

The introduction of unique policies such as the "Tele-office Application" allows employees to work remotely from dispersed locations, while the company’s "Permanent Employment System" accelerates the conversion of fixed-term employees to indefinite contracts within just six months instead of the statutory five years. Additionally, the monthly paid leave policy enables employees to take a day off each month without justifying their reason, allowing for increased productivity and performance through more flexible work options.

Promoting Diversity

To drive the success of women in the workplace, Bell System 24 has implemented career training specifically for female employees, alongside a mentoring program. The company also prioritizes creating barrier-free environments to support the employment of individuals with disabilities through personalized career development. Furthermore, initiatives to allow the use of preferred pronouns and apply internal policies to LGBTQ+ partnerships exemplify the company's commitment to fostering an inclusive, diverse workforce.

Diverse Career Paths

Building on its extensive operational experience across over 1,500 companies, Bell System 24 has developed a comprehensive training structure known as a "Career Map.” This framework is designed to assist employees in acquiring the specialized skills required across 33 job categories, spanning eight job grades, including both entry-level and managerial positions. This initiative significantly supports individual skill enhancement and career development.

Future Directions

As Bell System 24 forges ahead, it remains committed to sustaining its focus on diverse working practices, diversification, and career development support. The company will continue to harness technology to improve operational efficiency and productivity, driving further enhancements in corporate value.

About Bell System 24

Founded in 1982, Bell System 24 pioneered Japan's first full-fledged call center services and has established a robust communication infrastructure that connects various companies with their consumers. The company has set industry standards within the BPO sector by integrating advanced human resources with cutting-edge technology, evolving as a comprehensive BPO partner.

By promoting digital transformation, from innovating customer experiences to optimizing business processes, Bell System 24 accelerates its clients' business advancements, positioning itself as a strategic partner in creating the competitiveness of future enterprises. Emphasizing its purpose of "supporting societal prosperity through innovation and communication," the company continues to create new solutions that meet societal needs and contribute to achieve a sustainable society.