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Persistent Systems Honored with Prestigious Award

In an impressive showcase of excellence, Persistent Systems (BSE: 533179 and NSE: PERSISTENT), a leader in digital engineering and enterprise modernization, has been awarded the 2024 ISG Star of Excellence Overall Award. This recognition by the Information Services Group (ISG), a global research and consulting firm, underscores Persistent's commitment to delivering superior customer experiences, based on detailed feedback from enterprise clients.

The ISG Star of Excellence Awards evaluate service providers on various service quality metrics, including business resilience, collaboration, governance, governance, compliance, and innovation. Persistent excelled in these areas and was also awarded in categories such as Most Adaptable Partner and for Outstanding Service in the Americas.

Persistent Systems demonstrated a remarkable customer experience rating of 87.9 in ISG's research program, far exceeding the industry average of 72.7. This significant achievement highlights the company's dedication to building robust customer relationships and ensuring client satisfaction. The awards are a testament to Persistent’s relentless pursuit of delivering exceptional value that not only meets but often exceeds customer expectations.

Quote from Leadership
Sandeep Kalra, CEO and Executive Director of Persistent Systems, expressed the company’s focus on customer-centric innovation. "At Persistent, our AI-driven, platform-based service strategy is designed to anticipate client needs, exceed their expectations, and build trust. The ISG Star of Excellence Awards validate this commitment, emphasizing our understanding of our clients' goals and our proactive approach in developing innovative solutions that adapt to evolving needs. Our primary objective is to foster our client’s success and support business growth. We are honored by this recognition from ISG, reflecting the long-lasting partnerships we strive to build by transforming businesses across sectors."

Analysis from ISG
Jan Erik Aase, Partner and Principal Analyst at ISG, acknowledged Persistent’s achievements, noting the company’s continuous focus on customer satisfaction, which enabled it to clinch the top spot in 2024 after being a finalist in the previous year. "This recognition not only reflects Persistent’s adaptability and commitment to innovation but also its determination to continuously delight customers and surpass expectations. With the rising customer expectations in the AI era, organizations are looking for partners who can turn relationships into genuine collaborations. Persistent Systems has faced this challenge well, achieving high satisfaction in the ‘People and Cultural Fit’ CX pillar, while being recognized as the ‘Most Adaptable Partner’. These accolades underscore Persistent Systems’ ability to foster deep, value-oriented partnerships and deliver unmatched customer experiences."

About ISG
The Information Services Group (ISG) (Nasdaq: III) is a premier research and advisory firm focused on technology. Serving over 900 clients, including 75 of the world’s top 100 companies, ISG aims to assist organizations in achieving operational excellence and accelerating growth. The company specializes in digital transformation services such as automation, cloud services, data analytics, and more.

About Persistent Systems
Persistent Systems is a global solutions and services company that empowers businesses with digital engineering and modernization efforts. With a workforce of over 23,200 professionals across 19 countries, Persistent is dedicated to innovation and customer success, offering services that include AI-driven software development, cloud computing, and intelligent automation. The company achieved carbon neutrality and is deep-rooted in sustainability practices, reflecting its commitment to corporate social responsibility. Persistent’s exponential brand growth, recognized by CNBC-TV18 as the ‘Most Promising Company’ at the 2023 India Business Leader Awards, solidifies its standing as the fastest-growing IT services brand in India.

For more information, visit Persistent Systems.

Future Statements Disclaimer
For a discussion of risks associated with forward-looking statements, please visit persistent.com/flcs.