AT&T Achieves Eight Consecutive Years as NG911 Market Leader in the U.S.

AT&T's Continued Leadership in Next Generation 9-1-1

In a significant recognition of consistent excellence, AT&T has been named the market leader in Next Generation 9-1-1 (NG911) by Frost & Sullivan, marking the eighth consecutive year of this accolade. This achievement is a testament to AT&T's commitment to enhancing public safety through innovative technology solutions in emergency communications.

Comprehensive Upgrades Across the Nation

AT&T's advancements in the NG911 realm are exemplified by its deployment of the Emergency Services IP Network (AT&T ESInet™), which has successfully upgraded over 1,750 emergency call centers across the United States. This enhancement impacts the safety and efficiency of services for an estimated 88 million residents. The company’s infrastructure supports a diverse range of IP-based communication methods for emergencies, which is crucial for adapting to the evolving landscape of public safety technology.

Frost & Sullivan conducts a rigorous evaluation process to identify top performers in the industry, focusing on strategies for execution and effectiveness. AT&T stood out for its ability to adapt to the needs of emergency communication centers (ECCs) and follow through consistently with reliable and scalable solutions. These qualities are especially vital in a field that is rapidly changing and where public safety needs are paramount.

Strategic Agility and Investments in Public Safety

The pathway to AT&T's leadership status lies in its strategic agility and a long-term growth strategy emphasizing connectivity and customer care. By continually investing in the development of NG911 infrastructure and adapting to the requirements of emergency services, AT&T has ensured widespread implementation across 18 states. Its blend of superior ESInet solutions and integration with FirstNet™, the nationwide public safety network, positions AT&T as a formidable leader amid stiff competition.

According to Brent Iadarola, Practice Area Leader at Frost & Sullivan, the company’s ESInet solutions architecture, combined with their ability to showcase proven NG911 deployments, has set them apart in this intensive landscape.

Innovation at the Core

Innovation drives AT&T’s approach to NG911 technology. By offering a managed service model, public safety agencies can access easy, secure, and standardized solutions, minimizing complexity in adopting new technologies. Furthermore, AT&T ensures that its NG911 solutions come with standard service level agreements (SLAs) for availability and quality, providing reliability alongside innovation. Over 1,700 ECCs are already managing live emergency calls using these cutting-edge solutions, proof of AT&T’s capability to deliver comprehensive and reliable services.

Matt Walsh, AVP – FirstNet and NextGen 9-1-1 Products at AT&T, stated, “Our Next Generation 9-1-1 technology helps modernize emergency response for communities and first responders.” Walsh emphasized that this recognition reflects the dedication of AT&T’s teams and their collaborative efforts with public safety agencies across the country.

Commitment to Customer Experience

AT&T's commitment to customer experience solidifies its place as the leading NG911 provider, holding approximately 34% of the market share. By prioritizing comprehensive support, smooth deployment processes, and a strong focus on reliability, AT&T empowers public safety organizations to transition to NG911 confidently. The company’s extensive regulatory knowledge and focus on interoperability support ensure that partners receive future-ready solutions, further enhancing AT&T’s reputation.

Setting Standards in Public Safety

Recognizing AT&T with this accolade each year, Frost & Sullivan emphasizes the company’s outstanding efforts in strategy implementation that leads to measurable improvements in market share and customer satisfaction. This recognition also reflects AT&T's forward-thinking mindset, reshaping the NG911 landscape through innovation and significant growth.

Through continuous advancements and an unwavering commitment to public safety, AT&T is not just meeting industry standards but setting new benchmarks for excellence in emergency communications. With a vision to keep communities safe and connected, AT&T remains a leader in the Next Generation 9-1-1 space, ready to tackle the challenges of tomorrow's emergency response needs.