#Japan #Tokyo #Talent Management #TechTouch #Cosmo Energy

Introduction

In a groundbreaking move to enhance its human resource management, Cosmo Energy Holdings has adopted the advanced digital adoption platform, TechTouch, within its talent management system, Talent Palette. This decision comes in light of their ongoing commitment to implementing long-term vision strategies, particularly focusing on human resource transformations (HRX) and digital transformations (DX). TechTouch, which boasts the largest market share in the digital adoption platform sector in Japan, will help Cosmo Energy in effectively managing and utilizing its workforce data.

Background of the Adoption

Cosmo Energy has set forth a forward-thinking vision termed "Vision 2030." This initiative focuses on establishing a robust group human resource foundation while addressing critical challenges like data standardization, enhancement of HR operations, and improving visibility of HR information. During employee feedback sessions, employees expressed a need for better access to essential information and highlighted challenges in navigating through the vast resources available on the platform, prompting the search for a more user-friendly solution.

The Deciding Factor

TechTouch stands out with its no-code interface that allows users to generate on-screen guides, enhancing user operations and prompting accurate data entry by highlighting potential errors. Cosmo Energy leadership recognized the importance of responding promptly to employee needs in implementing their talent strategies. Their previous positive experiences with TechTouch in other systems, combined with a clear visualization from a demo session of how TechTouch could be utilized, ultimately influenced their decision to adopt this innovative tool.

Benefits Realized

The integration of TechTouch has significantly elevated the system's usability, particularly improving the user interface (UI) and search functionalities, resulting in increased employee satisfaction. By offering tailored guidance for input fields, this system enhancement enables easier accumulation of data, showcasing TechTouch's effectiveness in streamlining operations.

Future Plans

Going forward, Cosmo Energy plans to continuously refine the guidance offered within the system. They aim to simplify pathways and tailor functionalities based on employee roles, ensuring that each individual's needs are met. This includes expanding the types of guides available and configuring search parameters for necessary personnel data, ultimately enhancing overall user experience further.

Comments from Cosmo Energy Leadership

Kentaro Kamai, Group Leader of Human Resources at Cosmo Energy Holdings, commented, "We strive to foster the growth of each employee and are earnest in listening to their feedback. Implementing TechTouch was driven by our commitment to quickly addressing their needs. The agile adaptability of TechTouch and the support from their customer success team have been pivotal to our success."

Customer Support Feedback

Nahoko Hona, from Cosmo Business Associates’ Human Resources Center, shared, "TechTouch has remarkably improved user accessibility, enabling our employees to effortlessly find and access necessary information as needed. By aligning the guide's structure closely with the underlying system, we’ve created a seamless user experience, encouraging proactive system engagement without overwhelming users with new features. Our collaborative approach with TechTouch’s customer success representatives helped expedite this development despite encountering various challenges."

About Cosmo Energy Holdings

Cosmo Energy Holdings operates across a comprehensive supply chain encompassing oil exploration, refining, and sales of petroleum products both domestically and internationally. The company also ventures into petrochemical and wind power businesses, contributing vital energy resources to support people's lives and domestic industries while adhering to environmental responsibilities aimed at achieving a sustainable society. For more information, visit Cosmo Energy Holdings.

About TechTouch

TechTouch Inc. proudly presents its Digital Adoption Platform (DAP), TechTouch, which holds the number one market share in Japan. Over 6 million users, including large corporations and governmental agencies, benefit from this innovative solution. TechTouch simplifies the creation and implementation of operational guides without requiring code, relieving system administrators and enabling smooth user experience. The platform's accolades include the Good Design Award and the J-Startup certification recognized by the Ministry of Economy, Trade, and Industry. For more details, visit TechTouch.