#Japan #Tokyo #IT Trend EXPO #AI Helpdesk #Money Forward i

Yoshito Imai to Present at IT Trend Expo 2026 Spring

The IT landscape is evolving rapidly, and with it, the demand for efficient information systems is more pressing than ever. Yoshito Imai, the CEO of Money Forward i, a subsidiary of Money Forward, will take the virtual stage at the upcoming IT Trend Expo 2026 Spring, scheduled to run from March 3 to March 7, 2026. His session promises to deliver invaluable insights into enhancing service levels in constrained environments, especially within internal help desk operations.

The Challenge of IT Human Resources

As organizations strive to advance their digital transformation (DX) efforts, the shortage of skilled personnel within the information systems departments is becoming increasingly evident. One of the most pressing issues is the internal help desk operations that often see team members overwhelmed with inquiries. The competing demands for speedy responses and maintaining high-quality services have become a significant challenge.

To address this challenge, a growing interest in automating inquiries using artificial intelligence has surfaced. However, numerous organizations report difficulties in implementation, citing issues such as the stability of operations post-implementation and the precision of responses.

Yoshito Imai’s session will tackle these real-world problems head-on. He aims to provide concrete methods for achieving operational efficiency while maintaining service levels with a streamlined team, essentially exploring “Practical Operational Design” suitable for small information systems teams.

Session Details

• - Title: Efficient AI Help Desk Operations in Small Teams—Balancing Inquiry Reduction and Service Level Agreements (SLA)
• - Speaker: Yoshito Imai, CEO of Money Forward i
• - Date and Time: March 5, 2026, from 11:10 AM to 11:35 AM (JST)
• - Registration Link: IT Trend Expo Registration

About IT Trend Expo 2026 Spring

The IT Trend Expo, hosted by the leading IT product comparison platform attracting around 20 million users annually, is poised to be one of the largest online exhibitions in the industry. The event strives to provide professionals with opportunities that can profoundly influence their careers and daily work. It operates under the compelling motto of “New Encounters Change Tomorrow’s Work.”

• - Event Page: IT Trend Expo

AI Help Desk Plan by Money Forward

In conjunction with its operational offerings, Money Forward introduces the AI Help Desk Plan—a hybrid outsourcing service utilizing the latest advancements in Large Language Models (LLM) and Retrieval-Augmented Generation (RAG) technology to maximize operator efficiency and response quality. This innovative hybrid approach enables organizations to achieve quick responses while ensuring the delivery of high-quality answers to their inquiries.

• - Learn More: AI Helpdesk Features

Money Forward Admina: The OS for Information Systems

The Money Forward Admina service represents a comprehensive approach to managing IT assets by linking SaaS and device information with employee data. This management system facilitates visibility over company IT resources, streamlines onboarding and offboarding tasks, and tackles security challenges such as shadow IT and internal data breaches. Admina not only suggests suitable SaaS selections but also aids in the efficient management of IT costs and resources.

• - Explore Money Forward Admina: Admina Overview
• - Service Overview Video: Watch Now

Company Background

Money Forward i Inc.

• - Location: 3-1-21, Shibaura, Minato-ku, Tokyo, MSB Tamachi, 21st Floor
• - CEO: Yoshito Imai
• - Business Start Date: February 2021
• - Core Services: Development and provision of Money Forward Admina (www.admina.moneyforward.com)

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