#Japan #Customer Service #Competition #Shibuya #Altius Link

Altius Link's Historic Achievement in Customer Service

Altius Link, located in Shibuya, Tokyo and led by President Masatoshi Nakanishi, has made a remarkable mark in the realm of customer service by achieving a prestigious 4th place at the 64th National Call Response Competition, organized by the Japan Telecommunication Users Association. This recognition not only highlights the individual skill of their representatives but also the company's commitment to enhancing customer service quality throughout its operations.

Overview of the Call Response Competition

The National Call Response Competition is held annually to promote the development of human resources through enhancing the telephone response skills of employees from various companies. With the aim of advancing customer satisfaction management, this competition invites participants to engage in various challenges that showcase their phone response abilities.

This year's theme, "Delivering Value While Thinking of Our Customers' Smiles," gathered 56 representatives from various branches, all of whom triumphed over 5,839 participants across the country. The national competition took place in Sendai, Miyagi Prefecture, where competitors not only responded to inquiries but also engaged customers effectively to recommend suitable products based on their needs.

Altius Link's Involvement and Results

This year, out of 49 participants from Altius Link, Yumi Tsurumi, who secured first place in the Aichi Prefecture tournament, represented the company at the national level. Tsurumi's performance stood out as she interacted with customers with warmth and professionalism, exemplifying the company's core values. When asked by a customer about purchasing beef tongue for a son's university acceptance celebration, she responded with enthusiasm, “Congratulations! Let’s find a perfect product for your celebration.”

Her exceptional performance earned her the Excellence Award, marking the company's first entry into the top tier of this esteemed competition. This achievement reflects not only individual talent but also a robust support system within Altius Link, fostering a collaborative atmosphere for skill enhancement.

Insights from the Judges

At the conclusion of the competition, the head judge summarized the evaluation criteria, emphasizing the importance of understanding customer needs and responding with empathy. Tsurumi's performance demonstrated high-level fundamental skills blended with emotional intelligence, facilitating a truly customer-centric interaction.

Tsurumi’s Reflections on the Achievement

Expressing her thoughts on receiving the 4th place honor, Tsurumi mentioned, "I am truly honored to place 4th in such a prestigious national event. While I'm delighted with the recognition, I also feel a sense of regret for not delivering my best. I look forward to the opportunity to challenge myself again in the future. Throughout the tournament, I gained invaluable experience and connected with other competitors, which enriched my skills. I hope more employees will embrace this competition next year."

Community Support and Future Aspirations

Altius Link's journey towards improvement in telephone response quality not only fostered personal growth for competitors but also strengthened team dynamics across the company. With the advancements in digital technologies, particularly the incorporation of AI agents, this competition underscored the invaluable nature of human engagement and warmth in customer interactions.

On the competition day, Tsurumi had the support of her desk colleagues as well as members from the Tohoku branch, showcasing a united front for their competitive spirit.

Continuing forward, Altius Link aims to balance cutting-edge digital technologies with high-value human operations, ensuring a supportive environment where employees can thrive and enhance their service quality. The company pledges to remain committed to its purpose: "Strengthening connections to make them more beautiful and interesting," while contributing to a sustainable society through its business initiatives.

Altius Link, established as a joint venture between KDDI and Mitsui & Co., provides a comprehensive range of BPO services while championing business transformation powered by advanced technologies and strategic partnerships.

More details on Altius Link can be found at their website: Altius Link.