#London #United Kingdom #Mycom #SLA Guardian #LatenceTech

Mycom Unveils SLA Guardian

On March 3, 2026, Mycom, a leader in Assurance solutions for communications service providers (CSPs), announced its partnership with LatenceTech, a Canadian technology firm. Together, they have launched SLA Guardian, a powerful solution aimed at reinforcing SLA governance for enterprise services offered by CSPs. This partnership seeks to address the demands of enterprises that are increasingly reliant on low-latency and business-critical applications.

SLA Guardian has been integrated into Mycom's existing Service Experience Assurance portfolio. It allows CSPs to effectively validate, differentiate, and continuously manage the service level agreement (SLA) commitments made to their enterprise customers, which is critical in today's fast-paced digital landscape. One of the standout features of SLA Guardian is its ability to measure performance under real-world conditions, thus ensuring that CSPs can provide a high level of reliability and reduce contractual risks.

The introduction of this innovative solution comes at a time when enterprises are leveraging more complex workloads that require consistent performance levels. LatenceTech has brought forth its expertise in AI-driven monitoring and analytics, essential for maintaining stable, low-latency connections across various environments including public and private 5G, LTE, Wi-Fi, satellite, and SD-WAN networks.

Key Features of SLA Guardian

The SLA Guardian platform combines multiple functionalities designed to strengthen SLA management:

• - Continuous Network Monitoring: It allows CSPs to consistently measure latency, jitter, packet loss, and throughput across applications and cloud environments—vital for maintaining service quality.
• - Pre-Contract Validation: CSPs can validate their SLA tiers under realistic peak-load scenarios before making any commercial commitments, ensuring promises made can be delivered.
• - Workload Sensitivity Differentiation: CSPs can tailor SLA offers according to measurable workload demands, providing customers with options that best suit their operational needs.
• - Active Assurance Data Correlation: By correlating active assurance data with performance telemetry, CSPs can assess risks associated with SLA commitments more effectively.
• - Compliance Reporting: SLA Guardian provides transparent compliance reporting that is ready for audits during live operations, ensuring parties are held accountable.

According to Mycom's Co-founder, President, and CTO Mounir Ladki, "This tool is unique for enterprise business units within CSPs, helping them validate performance realistically and demonstrate compliance continuously. It reduces risk while safeguarding profit margins and maintaining customer trust. Moreover, it enables CSPs to monetize SLA guarantees and quality of service offers, particularly important as we transition to 5G slicing capabilities."

In his remarks, LatenceTech’s CEO Benoit Gendron emphasized the significance of bringing advanced analytics into telecom performance management. He stated, "CSPs can't afford to be uncertain about premium connectivity. This collaboration guarantees that every millisecond promised is indeed delivered as such."

Live Demonstration at MWC 2026

For those attending the upcoming Mobile World Congress (MWC) in Barcelona, both Mycom and LatenceTech will showcase SLA Guardian in action. Delegates are encouraged to visit Hall 2, Stand 2D21, to witness firsthand how the platform can preemptively detect and predict SLA breaches in real time.

About Mycom

Mycom is renowned globally for providing AI, Data, and Automation solutions tailored for telecommunications, having developed innovative solutions that enhance the management of services and network performance over its 25+ years of operation.

About LatenceTech

LatenceTech specializes in offering real-time analytics focusing on ultra-low latency connectivity, empowering industries to ensure the quality of service required for mission-critical networks.

The launch of SLA Guardian marks a significant step forward for CSPs in managing their commitments to enterprise customers, presenting a groundbreaking approach to SLA governance in today's digitally driven economy.