#Japan #Tokyo #AI Agent #IVRy #AICX Frontier

AICX Frontier 2026: Exploring the Future of Customer Engagement with AI

On May 19, 2026, IVRy, a Tokyo-based AI company specializing in interactive voice AI SaaS, will co-host the business conference titled "AICX Frontier 2026". This event, designed to tackle the transformative impact of AI agents, is organized in collaboration with several pioneering organizations, including the AICX Association, AI Shift, Karakuri, Gen-AX, RightTouch, and Mobilus/Vottia.

The Rise of AI Agents

AI agents have progressed from testing to real-world implementation and market expansion. One of the critical environments for this shift is call centers, where automation driven by AI is notably advancing. This evolution emphasizes the importance of customer engagement as an essential component that affects a company's competitiveness. In this context, call centers are transitioning from being perceived as cost centers to becoming value creation hubs—capable of driving revenue, increasing lifetime value (LTV), and enhancing brand equity.

This transition calls for a reevaluation of customer engagement strategies, leading to pressing discussions about how to design future customer interactions effectively.

AICX Frontier 2026 Conference Details

The AICX Frontier 2026 conference will take place physically at Shibuya Scramble Square in Tokyo. Guests can expect insightful presentations and engaging discussions among top industry experts who will share their experiences in implementing and operating AI agents effectively. Attendees will gain actionable insights on the practical challenges and business impacts of integrating AI technologies within customer engagement frameworks.

Event Schedule and Sessions

Though the event schedule is subject to change, attendees can look forward to the following sessions:

• - 14:00 - Keynote Session: "Current State of Transforming Customer Engagements - Key Challenges and Focus Areas for 2026" by Ken-Suke Ozawa, President of the AICX Association.
• - 14:40 - Panel Discussion 1: "Roadmap to AI Agent Societal Implementation" addressing how to build trusted AI and optimize operations, featuring industry leaders including Nobu Sugi and Ryo Oka.
• - 15:40 - Panel Discussion 2: "Evolution to Value Creation Hubs: Harnessing VoC for Management" exploring customer data's potential and performance indicators for the next generation.
• - 16:30 - Panel Discussion 3: Discussing "Developing Talent for AI Integration" by members from various AI-focused companies.
• - 17:20 - Networking Session: An opportunity for attendees to connect and exchange ideas.

Why Attend?

This conference distinguishes itself by not focusing on promoting specific services but rather on sharing practical knowledge essential for the transformation of call centers in automated environments. Key topics will include:

• - The latest trends in customer interaction automation and enhancement through AI agents.
• - Success stories and challenges faced during actual operations.
• - The evolving role of contact centers and strategies for reshaping customer experience.
• - Best practices for developing talent and organizations adept at leveraging AI.

The event is ideal for:

• - Executives and managers seeking to enhance call center efficiency and effectiveness.
• - Businesses looking to shift call centers from cost centers to revenue-generating units.
• - Organizations considering the implementation and utilization of AI agents.
• - Professionals working on improving customer experience strategies and customer journey optimization.
• - Stakeholders facing challenges in building AI-friendly organizations and workforce.

Registration Information

To secure a spot at this pivotal event, please register at AICX Frontier 2026 Registration. Note that seats are limited, and the registration will close once capacity is reached.

About IVRy

As a leader in the AI field, IVRy's mission is to deliver unparalleled technology solutions to businesses and individuals. Their flagship product offers 24/7 automated phone response capabilities while ensuring high-quality service through advanced analysis and zero-error principles. With over 50,000 accounts across 98 industries, IVRy continues to facilitate growth and efficiency for organizations through innovative AI applications.

The company was founded in March 2019 and is headquartered in Minato, Tokyo.